United States onlyR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Vice President, Patient Services, you will be responsible for the strategic planning, direction, and management of the operational activities for the Patient Solutions team, ensuring a compliant, effective, and streamlined operational experience for both R1 and our clients. Every day, you will shape and execute the R1 vision for patient engagement, customer service excellence, and operational efficiency within the RPS Patient Solutions organization. To thrive in this role, you must have several years of progressive leadership experience in healthcare call center operations. The ideal candidate will excel in client satisfaction, act as a change agent, demonstrate critical thinking, embrace a patient-centric approach, inspire and develop our team, and navigate organizational agility with ease.
Here’s what you will experience working as a Vice President, Patient Services:
- Establish and direct the strategic vision and objectives for the Patient Solutions department.
- Forge collaborative partnerships with cross-functional teams to seamlessly integrate technology, systems, and processes, optimizing the efficiency of call center operations.
- Conduct in-depth analysis of data and key performance indicators, identifying opportunities for improvement, and implementing strategic solutions that propel operational excellence.
- Keep abreast of industry trends and best practices, integrating innovative approaches to elevate patient engagement and optimize call center operations, ensuring compliance with relevant regulations and standards.
- Ensure financial excellence in call center operations by implementing and overseeing robust budgetary controls, cost-effective resource allocation, and financial forecasting strategies to maximize operational efficiency and drive fiscal responsibility.
- Leverage internal data and analysis to inform strategic business decisions, translating insights into a compelling executive narrative.
- Evaluate and trend grievance information, training evaluations, as well as client and patient surveys to establish baselines, assess performance. Identify improvements to process and customer experience, and lead implementation of best practices to strengthen programs.
- Reinforce cross-functional communication, collaboration, and thorough documentation by implementing and assessing process adoption and system integrations.
Required Skills:
- 12+ years of operational experience in revenue cycle management, including patient solutions.
- 6+ years of experience in healthcare call center operations.
- 4+ years of leadership experience in a Director role or above.
- Extensive knowledge in contact center reporting and metrics with the ability to translate operational concepts into measurable results and identify opportunities and strategies for improvement.
- Excellent project management skills and the ability to balance multiple priorities in a dynamic work environment.
- Ability to anticipate problems, identify potential solutions, communicate the options, and implement the recommended solutions.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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