United States onlyIf you have experience ininsurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability toresolve billing and insurance questionsdirectly improves the patient experience while building deeper revenue cycleexpertise.
At R1, we combine advanced technology with deep healthcareexpertiseto improve financial outcomes and patient experiences across leading health systems.
As aPatient Solutions Representative II, you will work in ahigh-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.
WhatYou’llDo
Deliver high-qualitycustomer servicethrough inbound and outbound calls
Resolve questions related tomedical billing, insurance coverage, claims, EOBs, and account balances
Support patients withpayment plans and financial questions
Achievefirst call resolutionand meet call center performance metrics
Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
MaintainHIPAA compliance andaccuratedocumentation
Navigate multiple systems while managinghigh call volume
What You Bring
1+ year of experience in acustomer service or call center role
Experience inhealth insurance, payer customer service, or medical billing/claims(highly preferred)
Ability to explaininsurance benefits, claims, and EOBsclearly
Experience handlinghigh call volume and fast-paced environments
Strong attention to detail and ability to multitask across systems
Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Ideal Backgrounds
Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
Medical claims or billing support roles
Revenue cycle or patient financial services
Healthcare contact center / call center environments
Why This Role
Build deeperexpertiseinrevenue cycle and patient financial services
Work in a structured, metrics-drivencall center environment with growth opportunity
Make a direct impact onpatient experience and financial outcomes
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,
