Project Manager, Customer Success Onboarding

We are seeking a skilled Project Manager to lead our customers through a seamless onboarding journey, managing a portfolio of higher tier clients and complex projects.

Requirements

• Manage a sizeable portfolio of higher tier clients and complex projects.
• Act as a clients' project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout.
• Manage engagement fulfilment to align with timeline, budget and resource requirements.
• Manage resources to the appropriate mix of billable project or directed, objective-based activity.
• Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology.
• Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts.
• Work to support and continuously improve the project automation modules within our CRM.
• Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices.
• Actively participate in execution of Customer Success Onboarding team and personal quarterly goals.
• Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience.
• Assist to support and drive internal initiatives across the Customer Success Onboarding Team and cross-functionally across the organization.

Benefits

• Opportunity to work on high-profile projects
• Chance to contribute new ideas and process improvements
• Collaborative work environment
• Professional development opportunities