Principal HR Program Manager (HRP900)

Overview

We are seeking a Lead HR Program Manager, Operations & Technology to drive the design, optimization, and execution of core HR programs and systems across the employee lifecycle.This role is ideal for a systems-oriented HR leader who excels at translating business needs into scalable processes and technology solutions. You will operate as a central connector across HR and partner closely with Finance, IT, and Legal to ensure our programs are efficient, integrated, and built to scale.

This is a high-impact IC role with end-to-end ownership of critical HR programs and systems. You will play a key role in shaping how HR operates at scale—driving efficiency, improving employee experience, and enabling business growth through technology and process excellence.

Responsibilities

Program Ownership & Operational Excellence• Own and scale core HR operational programs (e.g., employee lifecycle workflows, case management, and service delivery models), ensuring they are efficient, standardized, and built to support a global, high-growth organization• Lead the design and optimization of HR workflows within ServiceNow, driving automation, improving case resolution efficiency, and enhancing the end-to-end employee and manager experience• Translate complex HR and business requirements into scalable processes and system solutions, partnering across HR, IT, and Finance to streamline operations, reduce manual work, and improve data integrity• HR Technology & Systems Enablement• Partner with HRIS and IT to optimize system configurations, integrations, and workflows (e.g., Workday and ServiceNow)• Drive implementation of new tools, automation, and enhancements that improve efficiency and scalability• Lead change management and adoption strategies for new systems and process improvementsCross-Functional Program Leadership• Act as the central program lead across HR verticals (Compensation, HRIS, HRBP, Talent, TA)• Partner with Finance, Legal, Payroll, and IT to ensure alignment on processes, compliance, and data flows• Manage dependencies, timelines, and stakeholder communication across complex, multi-functional initiativesData, Insights & Continuous Improvement• Define and track KPIs to measure program effectiveness and operational performance• Use data and employee feedback to identify gaps and drive continuous improvement• Proactively identify opportunities to increase efficiency, reduce friction, and improve employee experience

Qualifications

• 7–10+ years of experience in HR Program Management, HR Operations, HRIS, or Total Rewards within high-growth or SaaS environments• Strong experience leading HR systems and process optimization initiatives, including hands-on experience with ServiceNow (highly preferred) and HRIS platforms such as Workday• Proven ability to translate business needs into scalable system and process solutions• Demonstrated success leading complex, cross-functional programs with multiple stakeholders• Strong understanding of HR workflows, data structures, and system integrations• Excellent program/project management discipline with a track record of driving execution and delivering results• Analytical mindset with the ability to translate data into actionable insights• Strong communication and stakeholder management skills, with the ability to influence at senior levels