Project Specialist - QA- (Bilingual Spanish/English)

Overview

Project Specialist - QA - Bilingual in Spanish Required. Birmingham, AL - Open to Remote.

Schedule: Monday - Friday 8:00AM-5:00PM

This position will focus on improving the quality of our health coaching engagement through training, support, and collaboration with health advisors. There will also be a focus on monitoring and improving the member experience through avenues other than health coaching.

Pay Range: $75,000+ per yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs• Annual, no-cost health assessment program Blueprint for Wellness®• healthyMINDS mental health program• Vacation and Health/Flex Time• 6 Holidays plus 1 "MyDay" off• FinFit financial coaching and services• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service• Employee stock purchase plan• Life and disability insurance, plus buy-up option• Flexible Spending Accounts• Annual incentive plans• Matching gifts program• Education assistance through MyQuest for Education• Career advancement opportunities• and so much more!

Responsibilities

• Mentor and help develop health advisors coaching skills through one-on-one meetings and specialized training.
• Listen to health coaching calls giving thorough feedback on their strengths and areas for improvement.
• Develop resources for coaching supervisors to help them work with coaches on common struggles of new and existing health coaches.
• Engage a small number of members in health coaching to maintain coaching skills and have relevant insight to the coaching experience.
• Select calls to share with clients in calibration calls then collect and distribute client feedback to coaching staff.
• Develop project specific training based on feedback from clients or trends noticed in coaching staff's performance.
• Monitor member feedback to ensure a high level of member satisfaction and intervene when there is a poor member experience.
• Monitor and review data reports on key performance indicators for critical projects to ensure a high level of member engagement.
• Assist in review and optimization of project specific member facing materials.
• May need to work weekends, religious and/or legal holidays
• May be required to work as necessary during disaster situations.
• Must have regular attendance and reporting on time to work is a requirement of the position.

Qualifications

QUALIFICATIONS

Required Work Experience:

• 2+ years' experience as a health coach and/or in an adjacent needed field for the specific position available.
• 3-5 years' experience with diabetes patients.

Preferred Work Experience:

• Mentoring or skills development experience preferred

Knowledge:

• Proficient at hosting video conferencing via Zoom, experience with multiple virtual meeting platforms preferred.

Skills:

• Aptitude to learn new technological skills quickly.
• Must be able to prioritize work responsibilities and manage multiple projects simultaneously.
• Independently motivated with proven ability to follow through on initiatives.
• Critical reasoning when evaluating someone's performance in health coaching.
• Ability to work with multiple departments in an organization.
• Demonstrates a high energy, enthusiastic, motivational training style.
• Flexibility to deliver training in all formats: classroom, online, synchronous, asynchronous.
• Proven problem-solving and follow up skills, with the ability to develop appropriate resolutions to improve deliverables.
• Strong organizational and prioritization skills.
• Demonstrated ability to meet deadlines.
• Ability to respect people of all backgrounds and act ethically.

EDUCATION:

• Bachelors Degree required, Master degree preferred.
• Biligual in Spanish, fluency test required.

LICENSE CERTIFICATIONS:

• Certified diabetes care and education specialist preferred.
• National Board for health and wellness coaching certification preferred.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-88963

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.