United States onlyEmpower Every Team to Thrive
Quantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.
We help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.
At Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable. In 2026, we were a finalist for Inspiring Workplaces Awards 🥳
Check out our 2025 Employee Engagement Survey Results (yes, we use our own software):
· 97% response rate
· 82% overall favorability
· 98% favorable on the item "The people I work with treat each other with respect."
· 96% favorable on the item "My job gives me flexibility to meet the needs of both my work and personal life."
Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!
About the Role
We're looking for a Customer Success Manager to own and grow a portfolio of customer relationships from onboarding through renewal and expansion. This isn't a support role - it's a strategic partnership role. You'll be the person customers trust to help them get measurable results from our platform, and you'll carry retention and expansion revenue targets that directly impact the business. If you've built real relationships in SaaS, account management, or HR and want to bring that skill set to a product that actually works, this is the gig.
What You'll Do
- Own the full customer relationship - retention, renewal, and expansion across your book of business
- Carry and hit renewal and expansion revenue quotas tied to your accounts
- Lead Executive Business Reviews that show customers their ROI, surface recommendations, and open the door for deeper partnership
- Become the product expert your customers rely on - map Quantum Workplace's platform to their specific business challenges
- Deliver ongoing value by sharing product updates, industry insights, and best-practice use cases that move the needle
- Conduct product training sessions and demo additional tools when expansion opportunities arise
- Advocate internally for your customers - funnel feedback to Product, Sales, and Marketing to improve the experience
- Identify and cultivate customer champions for referrals, references, reviews, and case studies
- Contribute to the CS team's playbooks and processes - this team builds together
What You'll Bring
- Proven track record in customer success, account management, or sales in a SaaS environment - OR HR experience with a genuine desire to pivot into CS
- Comfort owning revenue targets and having commercial conversations (renewals, upsells, pricing discussions)
- Strong communication skills - you can run an EBR with a CHRO and troubleshoot a workflow with an HR coordinator in the same afternoon
- Ability to translate technical product functionality into business outcomes customers care about
- Self-starter energy - you manage your own book, prioritize proactively, and don't wait to be told what's next
- Detail orientation that keeps nothing from falling through the cracks across a multi-account portfolio
Nice to Have
- Experience with Asana, HubSpot, or similar CS/CRM tools
- Background in HR technology or familiarity with employee engagement, performance management, or talent workflows
- Experience running QBRs or EBRs with director-level and above stakeholders
- Exposure to subscription-based contract negotiation
Interview Flow: Employee Success chat > Hiring Manager conversation + exercise > Final Chief Customer Officer interview. We move fast and keep you in the loop every step.
Why Quantum Workplace?
At Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.
We’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.
Below are some of the ways we support our teams and help them thrive.
We care for our Qwirks and their families
· Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
· Dental & Vision: We cover 100% of premiums for employees
· 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
· Additionally, our benefits include parental leave, PTO, 13 paid holidays, your birthday off, summer hours, and more.
We seek to belong
· Employee-led Council works to create a more inclusive workplace
· No dress code - wear what makes you feel confident - BE YOU!
We invest in wellness and development
· Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
· Our Omaha office has an on-site fitness center - free for Qwirk use
· Monthly manager-employee lunches for goal planning and development
· Zoo membership to your closest zoo
· Remote work stipend for 100% remote Qwirks
At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.
We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.
