Customer Service Associate – Polish Speaking

Job Title: Customer Service Associate – Polish Speaking

Location: Remote (Based in Poland/Bulgaria)

About Us

Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world’s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best—wherever they are in the world.

Position Overview

We are looking for a proactive, empathetic, and Polish-speaking Customer Service Associate to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in either Poland or Bulgaria, with stable internet connectivity and a quiet working environment.

You’ll be the first point of contact for customers via phone, email, and chat, helping resolve queries, provide product support, and deliver an exceptional service experience—every time.

Key Responsibilities

• Customer Interaction: Handle inbound customer communications in Polish across voice and digital channels with professionalism and empathy.
• Problem Solving: Investigate and resolve customer issues effectively or escalate when necessary.
• Knowledge Management: Maintain up-to-date knowledge of client products, services, and internal support tools.
• System Accuracy: Log all customer interactions in CRM tools with attention to detail and completeness.
• Follow-Ups: Ensure timely and satisfactory closure of customer queries through proactive follow-ups.
• Feedback Loop: Relay customer insights to internal teams to help improve processes and service quality.
• Compliance & Quality: Adhere to client and company policies, including data protection and service quality standards.

Qualifications

• Language: Full professional fluency in Polish and working proficiency in English.
• Experience: At least 1 year of customer service experience (preferably within a contact centre or BPO environment).
• Education: High school diploma required; further education is advantageous.
• Technical: Comfortable using CRM systems and digital communication tools.
• Attributes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setting.
• Flexibility: Willingness to work on a rotational shift basis including evenings and weekends, depending on business needs.
• Right to Work in Poland/Bulgaria essential.

What We Offer

• Remote Work: Work from the comfort of your home while being part of a global team.
• Comprehensive Training: All the tools and support you need to succeed.
• Career Growth: Clear paths for progression and upskilling within a growing international company.
• Culture: A people-first environment that values diversity, collaboration, and purpose-driven work.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.