Customer Engineer

Why Pythian:

At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics.

Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.

Why you:

Pythian is a premier provider of data & analytics services that accelerate business outcomes through meaningful access to data, automated decision making and the application of AI to accelerate innovation & digital transformation. The CE leads engagement with customers to build meaningful relationships, understand their organizational goals and bring Pythian SMEs to solve complex needs.

The Customer Engineer plays a critical role in the following five key areas of responsibility:

• Technical Sales Engagement, opportunity development
• Customer Relationship Development & technical to technical relationship
• Partner Alignment & Technical Relationship Development
• Offering and Portfolio Expansion within Account Base
• Customer Success (holistically)

Key Measures of Success:

• New opportunities discovered (clients, prospects and partners)
• Bookings & account level growth measures

If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out!

Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram!

Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers

What you will be doing:

Technical Sales Engagement

• As assigned by sales leadership, engages with targeted customer organizations. Understands customer business and establishes technical and business credibility with clients providing the ability to cultivate relationships and envision creative sales and solution strategies that generate additional revenue.
• Participates (with Solution Architect and subject matter experts as needed) in defining holistic solutions from both business and technical perspective across all pythian capability areas, taking into account all realities and constraints such as costs, contract terms, business conditions and the technical environment of the client.
• Organizes and leads technical customer needs identification and scoping calls including ensuring participation of relevant subject matter experts across Pythian.
• Participates with the Solution Architect in the creation of customer specific services and technology solutions to include coordinating a team of line of business, solutions, delivery and PM resources, integrating partner technology and teams and owns the production of the client facing SoW.
• Delivers and sells the technical solution strategy and vision to senior client executives ensuring the solution embodies company win themes and key differentiators while meeting client expectations and requirements thereby providing the company the best chance to compete and win.
• Influence QBR agendas to align and accelerate account development strategies.

Customer Relationship Development

• Creates and cultivates key trusted-advisor relationships with senior level IT executives demonstrating an understanding of key business challenges within customer markets and how company technology-enabled business solutions can address those needs.
• Provides leadership to help customers understand best practices around advanced cloud-based data and application solutions, and how to migrate existing workloads to the cloud including modernization and transformation of applications, data platforms and analytics solutions.
• Leverages public and private cloud technologies to continuously find ways to solve customer needs and advise customers on technology standards, methodologies and processes as they relate to their infrastructure, data and applications estate.
• Own the technical, services and architecture agenda for named customers and drive the account innovation component for QBRs and other key customer engagements.

Partner Alignment & Technical Relationship Management

• Build and maintain relationships with partner pre-sales, solutions and customer engineers.
• Maintain and add continually add individual partner technical certifications and support the achievement of corporate specializations and program inclusions.
• Conduct joint technical strategy sessions with partner engineers and engagement managers.

Offering and Portfolio Expansion within Account Base

• Provides feedback of customer/prospect/partner interactions on offerings, relationship, delivery, and competitive knowledge
• Provides recommendations to offering organization on new offerings, upgrades/augmentation to enhance corporate competency in meeting the needs of customers.
• Participation with introducing new offerings to our customers and building a technical roadmap for Portfolio Expansion within each customer.

Customer Success and Technical Escalation

• Build a strong relationship with our architects, engineers and project managers, rolling up your sleeves and going deep technically as you work through the details of a particular solution or client challenge.
• Act as a point of technical consultation for both client and partner contacts.
• Work to ensure the customer is highly satisfied with all solutions delivered and is a referenceable customer.

What we need from you:

• Proven experience as a Data Architect or Cloud Solutions Architect
• Excellent knowledge of the business of Data management & Data lifecycle
• A strong understanding and experience with Cloud architectures specifically: Google Cloud Platform (GCP), Microsoft Azure or Amazon Web Services (AWS) with a focus on the data services
• In-depth knowledge of popular database and data warehouse technologies from Microsoft, Amazon and/or Google (Big Data & Conventional RDBMS), Microsoft Azure SQL Data Warehouse, Teradata, Redshift, BigQuery, Snowflake etc.
• Good understanding of conventional databases (Oracle, SQL Server, MySQL, Postgres, etc.)
• Experience moving data to cloud and designing cloud based data warehouses/architectures
• Writing or spec’ing out data pipelines
• Knowledge of cloud based ingestion and transformation tools
• Prior experience in a technical sales environment
• Consulting experience & Management experience would be nice to have
• A certification such as Google Cloud Professional Cloud Architect, Google Professional Data Engineer or related AWS Certified Solutions Architect / Big Data or Microsoft Azure Architect would also be great

What you will receive:

• Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.
• Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection.
• Love your coworkers: Collaborate with some of the best and brightest in the industry!
• Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
• Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

HiringDisclaimer

• The successful applicant will need to fulfill the requirements necessary to obtain a background check.
• Accommodations are available upon request for candidates taking part in any aspect of the selection process.

AI Disclaimer

Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.