Poland onlyAbout PubNub
PubNub powers the world’s most engaging real-time experiences—chat, live updates, and interactive applications—for over 2,000 companies including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. Backed by $130M in funding, we’re shaping the future of how the world connects.
About the Role
What You’ll Do
- Provide Tier 1 and 2 IT support for company personnel
- Participate in an on-call rotation, performing initial alert checks and incident triage
- Follow documented runbooks and escalate issues as appropriate
- Support macOS endpoints (primary) and basic Windows environments
- Troubleshoot connectivity (Wi-Fi, VPN, tethering) and remote desktops
- Act as the primary IT contact for the Katowice office
- Maintain local office infrastructure and on-site systems
- Manage devices using MDM; update policies and libraries
- Monitor and remediate endpoint security and compliance issues
- Provision and deprovision accounts using established procedures
- Support defined compliance tasks and audits
- Maintain clear and accurate IT documentation
- Collaborate with the global IT team and local vendors
- Provide Polish-language support when needed
What We’re Looking For
Mandatory Requirements
- 3+ years of experience in IT support or IT operations
- Strong macOS support experience; basic Windows knowledge
- Experience with MDM and endpoint security tools
- Experience participating in on-call or incident response rotations
- Comfortable working in a distributed, remote-first environment
- Strong communication skills in English and Polish
- Detail-oriented and process-driven
Nice to Have
- Google Workspace administration experience
- AWS foundational knowledge or certification
- Familiarity with IT ticketing and monitoring tools
- Experience supporting small on-prem environments
Why PubNub
- Remote-first within Poland with global collaboration and an option to collaborate from our central Katowice office when useful.
- Clear ownership and well-defined processes Competitive compensation and benefits Opportunity to support a key and growing office location
- Competitive B2B compensation of PLN10,000-15,000 per month, based on experience and technical depth.
- Opportunity to support a key and growing office location
If you are someone who thrives in a culture that values ownership, learning, and inclusion and work that directly shapes how developers around the world build real-time experiences—and how the future stays connected, then PubNub is the right place for you. PubNub is an Equal Employment Opportunity employer, committed to building a diverse and welcoming workplace.
United States
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CY, PL + 1 more
