United States onlyPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.
Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
Services:
Program Consulting
Finance Consulting and Billing Services
Applied Technology
Outsourcing and Operations
Strategy
Project and Grants Management
Assessments and Feasibility Studies
Specific Responsibilities:
- Design, develop, and deliver training curriculum for large-scale Enterprise Case Management Systems
- Prepare lesson plans and develop other training materials including desk aids, handbooks, infographics, etc.
- Training-related administrative tasks including but not limited to scheduling, facilities, training calendar release, and participant registration and tracking
- Convert in-person training materials into webinars, videos, or e-Learning modules as needed
- Work with the e-learning developer to create standalone training modules and videos
- Conduct course evaluations, analyses, and recommendations for improvements
- Conduct training needs assessments, by user role and provide recommendations
Qualifications:
Required Skills:
- Familiarity with commonly used training/learning and development concepts, practices, and procedures
- Ability to quickly learn and deliver training on large-scale government eligibility or case management software systems
- Skilled at delivering training to adult learners on government eligibility systems
- Ability to effectively present information clearly and concisely, and respond to questions from different user groups
- Excellent verbal and written communication skills, including the ability to compose training materials, reports, business correspondence, and procedure manuals
- Excellent interpersonal and customer service skills
- Exceptional organizational skills, attention to detail, and problem-solving
- Demonstrates critical thinking and analytical skills
- Ability to manage time effectively in a fast-paced environment, and multi-task on competing demands and deadlines
- Work effectively with all levels of management, staff, and vendors
- Ability to work independently within the scope of responsibilities, and with a team
- Knowledge of Learning Management Systems, Articulate, MS Windows, Excel, PowerPoint, and Word
Required Experience:
- Bachelor’s degree
- 2+ years of “hands-on” training and curriculum development or related experience
- Experience with diverse training modalities such as live instructor-led, computer-based
e-learning videos, web conference webinar trainings, etc.
Desired Experience:
- Experience training end users to use large-scale government eligibility or case management systems
- Experience with Learning Management Systems
- Subject matter expertise and/or knowledge of government health and human service programs including TANF, Medicaid, SNAP, Child Care, Child Support, and Child Welfare
This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:
- be available during your set working hours.
- have a safe, private, and distraction-free environment in which to complete your work, and
- be able to give your full attention to the completion of your PCG job duties.
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.
We are accepting applications on an ongoing basis until filled.
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $68,000 to $75,000 . In addition, PCG provides a range of benefits for this role.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
