United States onlyWe are seeking a results-driven, growth-oriented Senior Manager of Partner Success to join our expanding Partnerships team at Sophia. The role will manage a team of Partner Success Managers and Associates while also leading the day to day of our highest impact partnerships.
Requirements
- Develop relationships directly with universities to drive engagement.
- Be an effective storyteller, with strong presentation skills, who can successfully articulate Sophia's value proposition, overcome objections, and build trust and credibility to influence decision makers and secure business.
- Partner with leadership teams across client organizations to plan and execute communication strategies and engagement events.
- Lead, coach and own the professional development of a team of Partner Success Managers and Associates.
- Manage complex escalations from partners and internal teams, coordinating with Product, Operations, Academics, Learner Support, and Engineering to drive resolution and prevent recurrence.
- Collaborate cross-functionally to operationalize and scale partner engagement tactics.
- Proactively present growth opportunities that align with the partner’s strategic mission and assist in reaching growth goals.
- Work with marketing, creative, and product teams to support the strategy needs.
- Monitor partner health and utilize data to provide value and drive strategic conversations with accounts.
- Assess client needs and provide feedback to the leadership team.
Benefits
- Medical, dental, vision, life and disability plans
- Well-being incentives
- Paid time off
- Certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
CA and US only
Spain only
Slovakia only