CLX Senior Manager, Pet

We’re looking for a senior-level, customer centric leader and technical expert to manage our Pet Claims Experience (CLX) teams and vendor relationships, driving innovation and ensuring we consistently exceed customer expectations.

Requirements

• 8+ years of experience in claims or customer experience management
• Impressive leadership skills, with proven experience coaching and developing leaders
• A coverage and compliance professional with a comprehensive understanding of state and federal law as they apply to insurance coverage and regulations
• Proven ability to work cross-functionally and drive initiatives with various teams
• High emotional intelligence (EQ) and a willingness to provide direct and honest feedback
• Strategic thinking and a talent for executing and implementing initiatives that drive business goals
• Strong knowledge of customer service principles and practices, with a passion for creating exceptional customer experiences