United States onlyPSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Consumer Collector to assist members and reduce delinquency and charge offs for delinquent consumer loans in accordance with current credit union policies and procedures and in compliance with all collection-related laws and regulations in a fast paced, call center environment. Consumer Debt Collectors resolve or prevent further delinquency and charge off of accounts by contacting and working with members and if necessary, perform functions related to the removal of services and charging off loan balances. This position also includes supporting auto collection efforts as needed, share collections, judgments, writs, sheriff sales, charge off collection, assessment of vender performance, disability claims and other administrative support.
Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.
Employee Type: Full-time, nonexempt
Schedule: 10am-6pm Monday - Friday, Every other Saturday 8am-4pm. When working Saturday, Wednesday will be off
This is a hybrid schedule working remotely with minimum onsite expectation of 20%.
Minimum Starting Pay Rate: $20.00/hr (Commensurate with experience)
Candidate must be bondable and credit worthy.
DUTIES AND ACCOUNTABILITIES - Essential for this position:
- Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.
- Analyze and maintain all past due and delinquent accounts as assigned and in accordance with current policies and procedures, laws and regulations.
- Process legal collections work.
- Research and analyze accounts in Core Member Processing, the collections software and possibly other sources including spreadsheets and reports.
- Determine a suitable collection solution to secure a satisfactory resolution to all repayment problems in accordance with current policies and procedures.
- Understand and ensure compliance with Department of Banking standards, Fair Debt Collections Practices Act, PA Civil Procedure, PA UCC, Motor Vehicle Sales Act, Regulation Z, Fair Credit Reporting Act, SCRA and other laws or regulations that apply.
- Document all collection activity accurately for potential and actual delinquent accounts.
- Discuss potential eligibility for extension agreements, reduced and deferred loan payments with members. Refer requests to the Credit Committee. Process necessary paperwork and perform necessary account maintenance.
