Protocall Services

What began as a visionary idea in 1992 has blossomed into a cornerstone of the behavioral health landscape. Protocall Services emerged from the non-profit Metro Crisis Intervention Services in Portland, Oregon, with a mission to address a critical gap in after-hours care. The founders recognized that organizations with daytime staff were struggling to provide round-the-clock crisis support, leading to employee burnout and potentially compromised care. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing of the crisis line to offer a solution, creating an additional funding source to support the agency's local programs. This innovative approach to telephonic behavioral health was revolutionary at a time when such dedicated, professionalized, 24/7 crisis response was virtually nonexistent. The demand for this specialized service grew rapidly, and by 1997, Protocall Services was incorporated as a privately held entity, ready to expand its reach and impact.

Over the subsequent decades, Protocall has embarked on a remarkable journey of growth and evolution, solidifying its position as a national leader in behavioral health services. The company expanded from its initial focus on crisis intervention to offer a comprehensive suite of services, including intake and assessment, triage, and a digital ecosystem of care options known as Welltrack. This evolution was driven by a deep understanding of the surging demand for behavioral health support and the need for scalable, technology-driven solutions. Today, Protocall partners with over 500 organizations, including community behavioral health clinics, employee assistance programs, university counseling centers, and managed behavioral health organizations, handling hundreds of thousands of calls annually. The company's commitment to a people-first culture is evident in its consistent recognition as a 'Top Workplace.' Now operating as a fully remote organization, Protocall continues to innovate, driven by its unwavering mission to provide compassionate, timely, and effective care in the moments that matter most, ensuring that no one has to face a crisis alone.