Proto

Proto is the leader for inclusive CX automation and multilingual contact centre automation for businesses and governments. With a strong focus on providing localised customer experiences, Proto aims to enhance client interactions through its innovative solutions. The platform is built to deploy quickly with AI Assistants, live chat, ticketing systems, and CRM integration, allowing businesses to improve their customer engagement efficiently. By leveraging advanced technology and AI, Proto is revolutionizing how businesses interact with their customers, ensuring that inquiries are easily addressed, and wait times are significantly reduced.

The company boasts impressive metrics, including handling 1.2 million interactions monthly and achieving a staggering 70% automation rate for inquiries. Proto's AI assistant, Tappy, automates customer interactions for various platforms, like eTap's kiosks in the Philippines, improving financial accessibility for the users. Proto seeks to provide solutions that not only meet the demands of today’s businesses but also anticipate the needs of future operations. Through continuous enhancement of its service offerings and unwavering commitment to customer satisfaction, Proto aims to lead the industry in the deployment of artificial intelligence for customer experience management.