Team Lead, AI & Automation Operations

Position: Team Lead, AI & Automation Operations Position Type: Full time, Permanent (Existing Vacancy) Location: Toronto, ON (Remote)

The Company:

Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

The Opportunity:

The AI & Automation Operations Lead is responsible for designing, operating, and governing Postmedia’s automation and AI e enabled workflow ecosystem, with primary ownership of the n8n automation platform, Power Automate/Power Apps and Microsoft Copilot integrations. This role blends technical architecture, workflow engineering, and AI enabled process design, with senior-level ownership of automation solutions, to ensure automations are secure, scalable, efficient, measurable, and aligned with enterprise standards.

This position serves as the central technical owner of automation patterns, integration standards, environment strategy, deployment practices, operational monitoring, and ongoing optimization.

What you’ll do:

• Platform Ownership (n8n + Power Apps/Power Automate + Copilot Integrations)
• Own the architecture, operational health, availability, and performance of the n8n automation environment.
• Own the architecture, operational health, availability, and performance of the Power Automate and Power Apps environment.
• Oversee Microsoft Copilot integrations including data connectors, semantic index considerations, plugin access, and workflow interoperability.
• Define and maintain environment strategy (e.g., dev/test/prod, API rate considerations, compute sizing, connector governance).
• Manage lifecycle of AI-enabled workflows including versioning, approvals, rollback processes, and operational SLAs.
• Workflow Design, Architecture & Standards
• Establish coding and workflow design standards, including:

◦ naming conventions ◦ error handling patterns ◦ modular workflow design ◦ retry logic & observability ◦ API efficiency & resource constraints

• Review and approve complex workflows for architectural soundness.
• Identify optimization opportunities (latency, nodes, branching logic, caching, tokens/credits, API batching).
• AI Integration & Automation Engineering
• Architect and implement AI-powered automations, including prompt-engineered decision steps, AI agent loops, Copilot-triggered workflows, and LLM-assisted enrichment.
• Evaluate and select the appropriate automation environment (n8n, Power Automate, Copilot Studio, Python microservices, cloud functions) based on:

◦ sensitivity of data ◦ execution frequency ◦ security considerations ◦ performance requirements ◦ integration complexity

• Develop reusable components/templates to accelerate safe and scalable workflow development.
• Governance, Security & Compliance (Light)
• Ensure workflow execution aligns with internal security standards.
• Validate API keys, credentials, and service accounts follow least-privilege principles.
• Implement operational safeguards such as input validation, prompt hygiene, rate limiting, and monitoring for anomalous automation behavior.
• Operational Monitoring & Continuous Improvement

• Build dashboards for:

◦ workflow execution metrics ◦ failure trends ◦ cost tracking ◦ automation ROI

• Drive root-cause analysis on workflow issues and implement systematic fixes.
• Maintain capacity plans for the automation platform.
• Team Leadership & Collaboration
• Act as the senior technical lead for automation initiatives, taking ownership of solution design and implementation quality.
• Provide technical guidance and mentorship to workflow creators on best practices, design patterns, and architecture.
• Work closely with Dev, Ops, Security, Data, and Business units to identify automation opportunities and ensure solutions meet enterprise needs.
• Engage vendors as a technical point of contact, contributing to discussions on feature requests, issues, technical support, and future platform capabilities.

Who you are:

• Strong experience designing and operating automation platforms (n8n; Power Automate, CoPilot).
• Advanced workflow engineering and API integration skills.
• Strong grasp of AI platforms (Copilot, GPT, Gemini) including prompt engineering and embedding workflows.
• Architectural thinking with experience designing scalable workflow systems.
• Strong understanding of access control, credential management, API security, and logging/monitoring.
• Ability to guide and mentor automation developers.
• Skilled at explaining architectural reasoning and AI workflow concepts to technical and non technical audiences.
• Experience prioritizing automation demand and coordinating solution delivery across stakeholders.

Compensation:

Employment offers presented to the selected candidate are based on a combination of qualifications, experience, responsibilities of the role and the candidate's location. Base Salary: $99,000-$112,000

We thank in advance all applicants for their interest, however only those candidates under consideration will be contacted. Only candidates legally eligible to work in Canada will be considered. No phone calls or agencies please.

Postmedia Network Inc. is committed to providing accommodations for people with disabilities in all areas of the hiring process. If you require accommodation during the hiring process, please make your needs known in advance. Accommodation requests will be provided on an individual basis.

Postmedia Network Inc. is committed to employment equity and an inclusive barrier-free selection process and work environment. Postmedia Network Inc. encourages applications from women, indigenous peoples, persons with disabilities and members of visible minorities.

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