United States onlyResolves complex escalated issues with customers in a fast-paced environment, providing customer advocacy and support. Works independently to research and resolve complaints, managing multiple priorities and demonstrating excellent communication skills. Must have 4+ years of related experience and an Associate's degree, or equivalent education and experience.
Requirements
- Experience working in a Care Center environment
- Experience working in Escalations
- Schedule: Monday-Friday 11:30am-8:00pm ET, with rotating Saturday
- Accountability, Customer Complaint Resolution, Customer-Support, Data Entry, Problem Resolution, Technical Support, Technical Troubleshooting
- Conflict Management, Customer Experience Management., Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Fraud Detection and Prevention, Interpersonal Relationships, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- and years of service
