Client Solution Advisor - Merchant Services

As a Client Solution Advisor within PNC's Merchant Services organization, you will be based in Pennsylvania or Maryland or Florida or Illinois or Indiana or Missouri or West Virginia or Ohio. The role implements complex new products and services for clients, analyzes requirements, and provides ongoing relationship management.

Requirements

• Implement complex new products and services for clients
• Analyze requirements and gather deliverables to complete implementation and provide ongoing relationship management
• May maintain client-specific procedures
• Provides sales or consultative support to prospects or clients in select deals
• Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services
• Acts as a project manager and coordinates the implementation work done by others
• Analyzes, assesses and documents client requirements
• May identify customization needs, and work with service partners to decision/implement
• Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting on progress
• Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client
• Identifies and drives development of necessary solutions
• Ensures positive ongoing client experiences
• Serves as team subject matter expert
• Coaches staff, Sales, and/or client when needed
• Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives
• May develop and maintain training materials and provide training to service partners and clients

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, between 15 to 25 vacation days each year depending on career level and years of service