Operations Manager

About Us

We are an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. By combining cutting-edge technology with a deep understanding of the crypto space, we aim to revolutionise the betting and gaming experience for a global audience.

Our mission is to create the most effortless and accessible betting and gaming entertainment experience, delivering innovation and personalisation at every touchpoint.

Our vision is to become a leading player in the betting industry by combining seamless user experiences with groundbreaking personalisation and community-driven engagement.

Whether it’s through competitive sportsbook offerings or immersive casino gameplay, we are dedicated to creating a unique and engaging platform. Join us in shaping the future of crypto iGaming.

The Role

As Operations Manager, you will be responsible for defining and implementing best-in-class operational processes across Playlink’s verticals. You will play a critical role in building a highly efficient operational backbone that enables the business to scale across products and markets. Reporting directly to the Head of Operations, you will drive the day-to-day operational rhythm of the company and act as the connective tissue between teams, ensuring nothing falls through the cracks.

Responsibilities

• Core Operations: Own and optimise day-to-day Casino, Sportsbook and Customer Support operations, continuously improving operational processes across the business - identifying bottlenecks, eliminating inefficiencies, and building scalable playbooks as the company grows.

• Data & Reporting: Establish and maintain the operational Data & Reporting infrastructure, working cross-functionally with Casino, Sportsbook, Customer Support and commercial teams to ensure accurate, timely reporting on KPIs, player activity, and financial performance.

• Cross-Functional Alignment: Act as the central bridge between Engineering, Product, Design, Customer Support, Marketing, and Commercial teams to drive strategic initiatives and ensure operational alignment.

• External Management: Build external documentation and decks for partners, payment providers, and prospective platform integrations. Maintain an understanding of the competitive landscape to benchmark and inform strategic priorities.

• Scaling: Support internal analysis alongside the growth and commercial teams on market expansion opportunities, product maturity, and new vertical launches.

• Operational Rollouts: Assist with company-wide workstreams deemed important for operational scale, including compliance support, vendor management, and tooling rollouts.

• Leadership Management: Support core leadership with day-to-day execution to ensure they can scale with the business.

Required Experience & Skills

• iGaming Experience: A strong understanding of iGaming operations, casino and/or sportsbook - including provider ecosystems, promotional mechanics, and player lifecycle management.

• Operational Scaling: Proven experience building, optimising, and managing operational processes that drive scale and business efficiency in a fast-paced regulated environment - ideally within iGaming, crypto, or fintech.

• Data Literacy: Competent in interpreting dashboards, defining reporting requirements, and working with analytics tools and teams to extract actionable insights.

• Communication Skills: Ability to communicate complex messages concisely to a variety of audiences and formats (written, verbal), and to gain buy-in when needed.

• Stakeholder Management: Exceptional communication skills with the confidence and gravitas to engage and present at an executive level, and to build strong relationships at all levels of the organisation.

• Remote Environment: Demonstrated experience working effectively in a fully remote environment - able to operate autonomously, manage priorities without direct oversight, and maintain high output and clear communication across distributed teams and time zones.

• Industry Experience: Experience in crypto/web3 is a strong plus but not essential; you must demonstrate a strong curiosity and appreciation for the space, a willingness to learn quickly, and high motivation to work within a cutting-edge, tech-forward ecosystem.

What kind of person succeeds in this role?

You are a hunter, you believe that anything can be achieved through tenacity and persistence.

You are highly process and detail oriented, able to take both a 10,000 ft view and micro view at the same time, balancing quality and growth.

You have experience and thrive in a start-up environment. Taking on an ambiguous concept, problem or product.

You know how to build strong working relationships with internal & external stakeholders, building trust and confidence in your ability and processes of program delivery.

You thrive in an intense, high pressure environment, working across multiple brands, programs and often countries to successfully deliver.

Believes speed is a competitive advantage and strives to drive urgency across the org.