Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager.
Requirements
- Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
- Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.
- Identify ways to increase customer satisfaction and increase value-add for customers.
- Identify customer service opportunities and manage and direct the work of the customer’s technical resources.
- Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
- Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.
- Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.
- Coordinate with the managed services Managing Architect for technical resources assignment and allocation.
- Responds to customer technical issues and drives resolution.
- Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet
- Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.
- Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO
- Management of Microsoft FastTrack engagements
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
