Events Operations Manager

Description

The position:

We’re hiring an Events Operations Manager to own end-to-end planning and execution for our centralized events program. This role covers owned onsite events, conference support, and virtual events/webinars, along with the attendee and list operations required to ensure clean follow-up and reporting across our systems.

You will enable Marketing and Sales stakeholders by delivering well-run events, reliable production, and accurate, timely event data. Travel to events 30% up to 50%.

What you’ll do:

Own event operations end-to-end

• Manage logistics and execution across our events calendar, including onsite events, webinars, and select conference participation as needed.
• Partner with Marketing and Sales to intake requests, confirm goals and audiences, align on timelines, and drive execution against a clear plan.
• Build and maintain repeatable playbooks, templates, timelines, and checklists that improve speed and quality over time.
• Manage event budgets, tracking spend and ensuring execution stays within approved allocations.

Plan and execute onsite events

• Own logistics from planning through day-of execution: venue sourcing support, vendor coordination, contracts, staffing, shipping, A/V coordination, catering coordination, and run-of-show management.
• Coordinate speaker and agenda logistics, including briefings, rehearsals, slide collection, and onsite support.
• Anticipate issues, resolve problems quickly, and ensure a high-quality attendee experience.

Produce webinars and virtual events

• Own webinar logistics end-to-end in conjunction with the strategic marketing owner: scheduling, speaker coordination, rehearsals/tech checks, live production support, recording, and post-event on-demand workflows.
• Maintain a consistent production process and contingency plan (backup host, recording redundancy, communication plan).

Event data operations and hygiene

• Own attendee/list workflows end-to-end: intake lists from sales/partners, normalize and deduplicate, and import into HubSpot accurately.
• Maintain event taxonomy in HubSpot (campaign naming conventions, lists, statuses such as invited/registered/attended/no-show, required fields, and tags).
• Ensure every event is “follow-up ready” within agreed SLAs: segmented lists, attendee statuses, and clean handoff outputs for the teams running outreach.

Requirements

You are:

• 4–8 years of experience owning event operations, event program execution, field/partner event ops, or similar roles spanning live and virtual events.
• Demonstrated experience planning and executing onsite events, including vendors, run-of-show, and day-of operations.
• Hands-on webinar production experience (Sequel a plus; comparable platforms acceptable).
• Working fluency in HubSpot: imports, list management, basic campaign structure, and maintaining clean event tagging/status.
• Strong spreadsheet and data hygiene skills (field mapping, dedupe, normalization, QA before imports).
• Clear communicator with strong stakeholder management instincts across marketing and sales.
• Calm under pressure, detail-driven, and biased toward execution.
• Able to travel up to 50%

Extra points:

• Experience supporting customer/ABM-style events (executive dinners, workshops, hosted sessions) in addition to conferences.
• Familiarity with event tools (Splash, Bizzabo, Cvent) and light automation (Zapier-style workflows).
• Comfortable producing simple post-event readouts and maintaining operational dashboards.

Physical requirements:

• Ability to stand and walk for extended periods (often 6–12 hours per day) during event setup, execution, and teardown.
• Ability to lift, carry, push, or pull materials such as boxes, signage, display components, or event supplies weighing up to 25–50 pounds, with or without assistance.
• Ability to bend, kneel, crouch, reach, and climb (including stairs or ladders) as required for booth setup, signage placement, and venue coordination.
• Ability to work in varying environments, including indoor convention centers, outdoor venues, warehouses, and loading docks, sometimes in hot, cold, or noisy conditions.
• Ability to operate standard event equipment (e.g., carts, dollies, basic tools, audiovisual equipment) safely.
• Ability to maintain focus and situational awareness in crowded, fast-paced environments while managing multiple tasks simultaneously.
• Ability to travel frequently, including overnight and weekend travel, and work non-traditional hours, including early mornings, evenings, and weekends.
• Ability to communicate effectively in person and via phone or radio in high-noise environments.