Remote Service Engineer

Job Title

Job Description

Remote Service Engineer

Remote Service Hub Europe

We are an internationally acting team within EMR&CM, part of the broader Enterprise Informatics organization, providing both support as well as consulting for various medical software products (Patient Data Management Systems). As such we work with internal and external customers (distributors/hospitals) alike. The team is the gateway between customers, markets, and development, remotely maintains solutions installed at customers and remotely supports new implementations done by technical consultants throughout Europe.

What you can expect

• Your position will be one of a Remote Service Engineer which is part of a new team created to remotely support our IT-projects at our hospital customers throughout Europe in close collaboration with the local technical teams in the countries.

• This team is a gateway between customers, remote/onsite engineers, and development.

• Qualification, documentation, develop solutions and escalation of complex technical inquiries and problems from our international customers.

• You communicate and coordinate the solutions and their implementations.

• Technical installation and implementation of our software solutions as well as consulting and support for colleagues onsite

• After extensive training you will create solutions under direct responsibility and as part of a larger team

• After training you will have the possibility to work in an international environment and become part of EMR&CM within the new Enterprise Informatics group

• You will be an active part in customer projects as well as internal product related projects.

• You will work with local and international teams comprised of mainly Customer Project Managers, Application Consultants and Technical Consultants

What we will expect

• HTL- / Bachelor’s degree or higher in (Medical) Informatics or similar

• Advanced technical knowledge and experience in:

• Windows Server

• Windows SQL Server

• SQL and stored procedures

• Networking

• Virtualization

• Windows PowerShell and / or Batch scripting preferred

• Experience in (medical) IT Support preferred.

• HL7 / FHIR and similar

• Medical device interfacing (optional)

• ITIL v3 or v4 Foundation certification preferred.

• Advanced written communication and documentations skills

• Customer first attitude

• Structured and solution-oriented work methods also under time pressure

• Work collaboratively, sharing knowledge and experience.

• Personal responsibility

• Customer orientation

• Good English skills necessary

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.