Modality Performance Manager

Job Title

Job Description

Modality Performance Manager, Patient Monitoring

The Modality Performance Manager (MPM) leads and implements the service operations and support strategy for their modality and is responsible for addressing quality and reliability issues affecting the customer, establishes key operations and priorities, and ensures expected business results are achieved within the modality.

Your role:

• Analyze Data and Determine Root Causes for Parts quality issues, top 3 good return parts, top 3 field service issues/product issues & field support needs, top CM outliers, top warranty and installations outliers, and top NFF (No Fault Found) parts.

• Determine cost savings potential for implementing lower FRUs (Field Replacement Units)

• Provide Analytical Support and Guidance to MPM’s and National Support Specialist’s (NSS’s), partner with MPM Team across modalities and clarify top productivity, process, material ueage improvement needs, and support MPM and NPI and alignment with Sales & Marketing.

• Initiate & Implement initiatives:

  • With BIU and Field to address top FSE productivity outliers and improvement needs

  • With NSSs and Field Service teams to address inadequate training content and service documentation

  • To reduce parts consumption focused on top outliers of parts consumed

• Align with BIUs and develop project plans on the top 3 Modality Performance improvement initiatives that need to be implemented in the Field. Project Lead NSSs on initiated projects and programs & ensure their active engagement and participation in identifying issues, carrying out assignments and implementing solutions. Lead and Implement initiatives to improve NPS and Customer Loyalty.

You're the right fit if:

• You’ve acquired 5+ years of experience servicing applicable Philips modality equipment.

• Associate's degree or equivalent mix of education and work experience required; 4-year technical degree preferred.

• CCNA/CCNP Preferred

• You are proficient at resolving problems remotely, disciplined and timely use of customer escalation tools and processes, have excellent verbal and written skills, are a self-starter, and have the ability to work cohesively and effectively with Sales & Service, Clinical Applications, Research & Development, and Senior Management. Demonstrated leadership skills required.

• You have flexibility to be available 24 x 7 via phone or pager as per schedule

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $106,000 to $171,000.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $112,000 to $180,000.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $118,000 to $189,000.

The pay range for this position in CA, CT, DC, MA, or NJ is $126,000 to $201,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.