Job Title: Member Outreach Coordinator
Department: Client Services
Reports To: Client Services Manager
Job Type: Part-Time
Position Overview:
We are seeking a detail-oriented and communicative Member Outreach Coordinator to join our Client Services team. The primary responsibility of this role is to make outreach calls to members regarding cases entered by contracted health plans. This critical step in the process ensures that the necessary information is gathered before the cases are assigned to a consultant for further review and resolution.
As a Member Outreach Coordinator, you will be the initial point of contact for members, confirming that the information submitted by their insurance plan has been entered correctly (Name, date of birth, requested items/service, address, and additional contacts). You will work closely with the Client Services team to ensure that all relevant details are obtained and accurately recorded in preparation for case assignments.
Key Responsibilities:
Member Outreach: Make outbound calls to members regarding their cases as entered by contracted health plans.
Data Verification: Collect and confirm member details, including personal information and case specific information
Case Documentation: Accurately document all member interactions, ensuring that the relevant information is updated in the system before it is assigned to a consultant.
Problem Solving: Address any questions or concerns that members may have about their cases, escalating to a Client Services Consultant if necessary.
Collaboration: Work closely with the Client Services team to ensure smooth handoffs of cases and thorough information transfer before assignment.
Follow-up: Perform follow-up calls if needed to ensure that all necessary information has been collected before case assignment.
Compliance: Adhere to company policies, procedures, and data privacy regulations while handling sensitive member information.
Qualifications:
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Previous experience in customer service, healthcare, or related fields is preferred.
Strong communication skills, both verbal and written, with a professional and empathetic tone.
Proficiency with Microsoft Office Suite and experience with case management software (or similar platforms) is a plus.
Detail-oriented with strong organizational and multitasking abilities.
Ability to handle confidential and sensitive information with discretion and professionalism.
Ability to work independently, take initiative, and contribute to a team environment.
Key Skills:
Excellent interpersonal and communication skills.
Strong problem-solving abilities and critical thinking.
Ability to work in a fast-paced environment and adapt to changing priorities.
Time management and organizational skills.
This position will play a vital role in ensuring that all case information is complete and accurate prior to assignment, contributing to efficient case resolution and positive member experiences.
United States
