PDI TechnologiesPT

Field Service Engineer (Bristol/Exeter)

PDI Technologies offers technology and data solutions designed to help convenience and petroleum businesses improve productivity, profitability, and customer loyalty.

PDI Technologies

Employee count: 501-1000

United Kingdom only
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split in to two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.
The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.

Key Responsibilities

  • Attending maintenance visits as required.
  • Responding to all calls within the required service level agreement (per call).
  • Responsible for asset management.
  • Providing accurate and timely call closure and stock reporting.
  • Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team.
  • Completing all engineering paperwork.

Qualifications

  • Full UK driving license
  • Excellent communication skills
  • Excellent organisational skills
  • Basic technical aptitude
  • Ability to work under pressure
  • Previous experience in similar role

Preferred Qualifications

  • SPA Passport.
  • Service delivery experience.

Behavioural Competencies

  • Ensures Accountability
  • Communicates Effectively
  • Manages Complexity
  • Customer Focused
  • Optimises Work Processes
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About PDI Technologies

Learn more about PDI Technologies and their company culture.

View company profile

When data drives, business thrives. PDI Technologies connects convenience-centric businesses with the technology and data needed to excel in an ever-changing marketplace. They provide solutions that empower convenience retailers, petroleum wholesalers, consumer packaged goods companies, carriers, and haulers to optimize their operations and enhance customer engagement.

With over 40 years of experience, PDI Technologies has a deep understanding of the industry landscape and strives to help businesses not only survive but thrive. The company focuses on bringing insights and data-driven solutions to its clients, helping them monitor trends, build customer loyalty, and significantly increase profitability. Their innovative platforms support customer transactions, loyalty programs, and promotional tools, thus simplifying complexities in operational management across various sectors. PDI Technologies continues to make significant strides in sustainable practices, ensuring they actively contribute to reducing environmental impact while boosting operational efficiency for the businesses they serve.

Claim this profilePDI Technologies logoPT

PDI Technologies

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

10 remote jobs at PDI Technologies

Explore the variety of open remote roles at PDI Technologies, offering flexible work options across multiple disciplines and skill levels.

View all jobs at PDI Technologies

Remote companies like PDI Technologies

Find your next opportunity by exploring profiles of companies that are similar to PDI Technologies. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan