Senior Product Manager

Do work that matters

You will be joining one of Australia's largest banks, delivering a seamless banking experience for the future, to our personal and small business customers. Everyday Products is focused on building innovative and value creating everyday products for all Australians. It is our role to drive sustainable growth of everyday transaction account products by delivering exceptional experiences for customers.

Term- 12 months

Do work that matters

As a Senior Product Manager Customer Segments, you will play a key role within the Everyday Banking team in shaping our propositions across key customer segments. You will lead the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, product performance, and business growth. You will work cross-functionally with data, marketing, digital, distribution, and other product teams to deliver outcomes.

More specifically, you will:

• Drive development of the customer segmentation strategy, ensuring it supports the banks growth objectives and aligns with customer needs.
• Understand the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes.
• Identify opportunities to improve our propositions, supported by a deep understanding of our products and customers.
• Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes.
• Lead the regular reporting and insight generation across key customer segments, turning data into actionable strategies.
• Collaborate with analytics teams to improve segment definitions and measurement frameworks.
• Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.

We want to hear from people who have:

• Previous experience in product, strategy, or customer insights is essential for this role
• Strong understanding of customer frameworks, customer journeys and value propositions is highly desirable
• Strong commercial acumen and strategy development skills
• Strong communication, stakeholder and influencing skills
• Strong analytical skills with confidence using data to drive actionable insights
• Proven problem-solving skills coupled with confidence in making data-driven decisions
• Advanced ability to drive outcomes and execute on a roadmap of initiatives