Senior Product Manager

Us: Born out of a passion for fairness and unforgettable experiences, Tixel is changing the game. We’re a rapidly growing ticket marketplace transforming live entertainment and making a real impact by giving fans fearless flexibility to discover and access events they love. Our mission? To become the world’s most trusted live event marketplace.

You: You’re obsessed with how marketplaces actually work, not just at the surface, but deep in the mechanics of liquidity, trust, and conversion. You think in systems: how supply meets demand, where friction hides, and what unlocks step-change growth.

You’re not here to ship features for the sake of it. You care about outcomes, more successful transactions, better partner experiences, and fans actually getting into the events they love.

You’re highly analytical but not slow. You use data to make decisions, not avoid them. You run experiments, test fast, and learn faster. You’re comfortable zooming out to define strategy, then diving straight into execution with engineers and designers.

You thrive in ambiguity, take ownership without waiting, and you’re just as comfortable challenging leadership as you are rolling up your sleeves to get something live.

Role Mission:

You’ll own and evolve the core of the Tixel marketplace, the systems that connect fans with ticket supply and ultimately determine whether a transaction happens or not.

Working closely with the CPO, you’ll shape how fans discover events, express intent through waitlists, and successfully secure tickets when supply appears. Your mission is to increase marketplace liquidity, improve conversion, and strengthen trust across both sides of the platform.

You will be directly accountable for key marketplace health metrics, including liquidity (supply-demand match rate), conversion across the buyer funnel, successful transaction rate, time-to-match, and partner supply quality, and will continuously identify and execute opportunities to improve them.

This role is about identifying and unlocking the highest-leverage opportunities in the marketplace, whether that’s improving discovery, fixing broken funnel steps, enhancing partner integrations, or introducing smarter, more dynamic experiences.

You’ll operate at the intersection of B2B and B2C, ensuring that both partner tooling and fan experiences work together to drive more successful transactions. Through experimentation, data, and strong product judgment, you’ll turn ambiguity into clear bets and measurable impact.

The Gig:

• Own the Marketplace Engine: Take responsibility for the core fan and partner journeys, from discovery and waitlisting through to ticket purchase, ensuring the system converts intent into successful transactions.

• Own Marketplace Metrics: Define, track and move core metrics including liquidity (match rate), conversion across the funnel, successful transaction rate, time-to-match, and supply quality.

• Drive Liquidity & Conversion: Identify and unlock opportunities that increase supply-demand match, reduce friction, and improve transaction success rates across the marketplace.

• Shape Strategy: Define and evolve the roadmap for this critical part of the product, balancing short-term wins with longer-term marketplace bets.

• Improve Discovery & Access: Make it easier for fans to find relevant events, express demand, and secure tickets when they become available.

• Build Better Partner Experiences: Identify and deliver SaaS-like features that improve partner quality, supply reliability, and marketplace performance.

• Run High-Velocity Experiments: Design and execute experiments to validate ideas quickly, de-risk decisions, and continuously improve performance.

• Use Data as a Guide: Analyse funnels, behavioural data and marketplace dynamics to identify the highest-impact opportunities.

• Turn Strategy into Shipping: Work closely with engineering and design to bring ideas to life, maintaining momentum while ensuring quality outcomes.

• Align the Business: Partner with commercial, marketing, CS and finance to ensure product decisions support broader company goals.

• Be the Voice of the Customer: Develop a deep understanding of fan and partner behaviour through research, interviews, and support insights, grounding decisions in real needs.

What You Bring:

• Marketplace Thinker: You understand how two-sided platforms work, where liquidity breaks, what drives trust, and how to improve match efficiency between supply and demand.

• Outcome-Oriented Operator: You focus on impact, not output. You care about metrics like conversion, liquidity, and successful transactions, and you know how to move them.

• Experimentation Mindset: You’re comfortable forming hypotheses, running tests, and learning quickly. You don’t wait for perfect information to make progress.

• Analytical Edge: You can dive into data, interpret funnels, and combine quantitative and qualitative insights to make strong decisions.

• Strong Product Judgment: You know how to prioritise in resource-constrained environments and consistently choose high-leverage problems to solve.

• Startup Athlete: You thrive in ambiguity, move fast, and switch seamlessly between strategy and execution.

• Collaborative Leader: You work effectively with engineers, designers, and cross-functional teams, bringing people along with clarity and conviction.

• Customer-Obsessed: You invest time in understanding users deeply and ensure product decisions reflect real behaviours and needs.

• AI Fluent: You actively use AI in your day-to-day workflow and think about how it can unlock new product opportunities.

Why you'll love it here:

• You'll be a part of a fast-paced, high-energy team aligned with the love of music and live events.

• Real ownership: your work will directly shape the future of Tixel’s product and growth

• We work hard, but we have fun. Otherwise, what's the point?

• We’re committed to building a team that embraces diverse perspectives and creating an inclusive environment where everyone feels valued and empowered.

• We’re proud of the fact we are family-friendly and have a flexible work environment with our HQ based in Melbourne, Australia and growing teams in the UK and the US

• You’ll get an extra personal day off every month, affectionately known as TDOs (Tixel Day Off)

• We offer a monthly ticket allowance because live gigs are awesome and we want you testing the product as much as possible

• We will invest in your development with access to a ‘level-up’ allowance and make it our priority to help you achieve your career objectives.

Give it a shot:

• If you’re excited by marketplaces and want to help build something meaningful in live events, we want to hear from you.

• Feeling like you don't tick every box? Apply anyway. We’re looking for sharp thinkers with potential, not perfection.

• Here at Tixel, we believe that Diversity, Equity, and Inclusion (DE&I) is key to achieving our mission, which means we are dedicated to making our hiring fair, unbiased and inclusive. So, if you're from a background that's not seen enough in our industry, whether you're female, gender diverse, neurodiverse, a person of colour, part of the LGBTQIA+ family, or any underrepresented star, we're especially keen to hear from you.