United States onlyWe are seeking a passionate and strategic Sr IT Service Desk Leader to transform the Operational support of our end users and internal teams. The role requires technical expertise, exceptional communication skills, and a results-driven mindset.
Requirements
- Bachelor's degree in information technology, Computer Science, or related field
- 8+ years of experience in IT service desk management or related roles, with 3+ years in a senior leadership position
- Strong technical skills across service desk platforms, IAM, desktop support, telephony systems, and ITSM tools
- Proven experience with Jira software suite and Microsoft cloud ecosystem (Office 365, Azure, Intune)
- Expertise in ITSM frameworks, including ITIL (certifications preferred)
- Experience implementing process and technical automation within IT operations
- Proven experience managing offshore contractors and distributed teams
- Exceptional communication, problem-solving, and leadership abilities
- Demonstrated ability to drive process improvements and instil a proactive, customer-first mindset
Benefits
- Long-term contract opportunity
- Remote work with occasional travel to Charlottesville, VA or Stuart, FL
India only
