RLT Supplies Operations Manager (FSP)

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

• For Parexel FSP Department we are currently looking for a Supplies Operations Manager

• The RSOM interacts closely with the VPM Vendor Program Manager providing category specific expertise to achieve study objectives specifically for its assigned categories:

  RSOM accountabilities and responsibilities in close collaboration with the VCE and aligned to VPM managing other categories:

• Reviewing of the vendor and category related specific sections of the protocol, ensure vendor expertise is leveraged when refining specifications towards Final Protocol
• Contributing to development of Study Specification Worksheet (SSW) to facilitate bid process and selection of Vendors.
• Quote/Proposal review in collaboration with procurement (and vendor). If required, support contract negotiations.
• Vendor budget review of final quotes
• Accountable for Vendor cost control, budget review, invoice reconciliation and PO close-out
• Supports program overview by providing study demands to VCE
• Ensures all submission documents are provided by vendor, as required, to countries participating in a study
• Works closely with trial and monitoring teams to understand site requirements for study participation
• Ensures changes to country and site plans are consistently shared with vendors and VCE for start up, resupply and close out. Supports amendment of vendor contracts with Procurement team
• Optimizing a frontloaded and timely study start-up process in support of a timely site readiness
• Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial
• Acts as escalation point for vendor-related query management
• Pro-actively creates and maintains vendor related risk maps with contingency plan for documentation in FIRST
• Follow-up with countries and Hubs for their vendor-related risks and issues
• Document issues identified with vendor oversight / performance in FIRST tool and implements and monitors corrective actions. Escalates issue if required to the Vendor Category Expert VCE.
• Drive root cause analysis of supplier performance issues and look for trending
• Supports the implementation of standards, templates, tools, and processes for vendors for defined categories in collaboration with the VCE
• Using Unified Vendor Portal (UVP) to manage vendor service delivery
• Supports practice leaders in improvement projects and learning loops
• Collaborate across TRD, SSO and VPG to provide data for vendor qualification efforts
• Review and approve invoices against activity
• In partnership with the vendor, develop site and monitor training material, and attend/support training if needed
• Closely interacts with VCE and study team during startup, maintenance and close out
• Collaborates with partner functions such as ESP QA, TRD QA and Procurement
• With VCE: escalate risk and issues as needed, root cause analysis and CAPAs, standardization of service deliveries, evaluation and definition of category strategies
• Consultation for Service / Category specific expertise​
• Share and process information i.e., lessons learned with ERMT and VCE, and contribute to best practice sharing activities
• Very strong vendor management skills
• Demonstrated strategic skills; organizational knowledge; advanced planning and project management skills, as well as an advanced understanding of business processes.
• Partnering skills with internal and external stakeholders
• Strong problem solving, negotiation, deadline driven and conflict resolution skills
• Strong influencing skills and timeline driven