Principal Risk Operations Analyst

Paddle is looking for a Principal Risk Operations Analyst to join their Operations team. The role involves building processes, implementing tools, and iterating on existing processes across Risk to enable Paddle's diverse internal functions with insights, processes, and tools to make them more efficient and support their rapid growth.

Requirements

• 5+ years in Operations with experience acting as a senior individual contributor or subject-matter expert within a risk or fraud function.
• Experience acting as a senior analytical voice within small teams, providing technical leadership, mentoring and quality-raising support.
• Highly analytical — obsessive about separating signal from noise, making threshold trade-offs explicit and backing decisions with data.
• Expert in SQL (MySQL or similar) — you can model data, challenge assumptions and debug ambiguous patterns quickly.
• Comfortable with at least one scripting language (Python or JS) or are familiar with workflow tools such as n8n or Retool.
• Understand how Risk sits within a SaaS / payments company, and how risk trade-offs tie directly into revenue, conversion, margin and cost of risk.
• Proactive — you don’t just spot issues, you frame them, size them, prioritise them and move teams toward resolution.
• Excellent communicator — able to translate complex data into business decisions and coach analysts to do the same.
• Competent project lead — run initiatives from problem framing through delivery and measurable impact.
• Curious, automation-oriented, and comfortable iterating live systems safely.

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Wellbeing initiatives
• Unlimited holidays
• 4 months paid family leave regardless of gender
• Annual learning fund
• Regular internal and external training