IT Systems Specialist - Identity Management

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role:

Pacvue is seeking a IT Systems Specialist - Identity Management with a focus on Identity and Access Management to join our Corporate IT team. Reporting to the Director of Corporate IT, this role supports our growing global organization across all Pacvue brands, ensuring seamless user access and enterprise application integration.

This role is based in the Philippines, supports the global IT infrastructure and remote userbase, managing Identity Access Management (IAM) tools, and optimizing application interoperability.

Responsibilities:

• Lead and support initiatives related to Identity and Access Management (IAM) including provisioning, deprovisioning, SSO configurations, and lifecycle management, primarily using Okta.
• Own the support and optimization of application integrations across platforms like Okta, Microsoft 365, GSuite, Atlassian Suite, Slack, and other enterprise tools.
• Provide responsive technical assistance (via ticket system or in person) for issues related to computer systems, enterprise apps, and hardware.
• Work cross-functionally to deliver excellent IT onboarding/offboarding and user access experience.
• Assist with hardware and software installations, updates, and basic networking tasks such as wireless and wired connectivity troubleshooting.
• Collaborate with global teams to support IT-related projects and standardization efforts.
• Maintain a strong culture of security, compliance, and process documentation across all IT operations.
• Create and maintain system documentation, runbooks, and support materials related to identity management and integrations.

Skills & Qualifications:

• Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
• Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
• Solid understanding of SAML, SCIM, and OAuth-based application integrations.
• Experience supporting macOS, Windows 10/11, and Linux environments.
• Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
• Working knowledge of system provisioning, OS configuration, and patch management.
• Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
• Coursework in IT or a related field, or an equivalent combination of skills and experience.

Salary and Benefits:

• Competitive salary of $6 per hour with potential annual performance-based increases
• Work From Home
• Annual contractor bonus
• Comprehensive benefits package includes HMO for the contractor and immediate family (spouse and children) after three months
• Sick leave and paid time off after three months
• Maternity/Paternity leave (applicable after six months)
• Internal training
• Opportunities for personal and professional growth within a supportive team

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.