Conversational AI Developer

At OZ, we are currently looking for a Conversational AI Developer to design and build enterprise‑grade chat and voice solutions using Microsoft Copilot Studio and Microsoft 365 Agents SDK. This role focuses on creating secure, scalable conversational experiences integrated with backend systems and channels like WhatsApp and voice, within a regulated, enterprise environment.

Responsibilities:

· Design, develop, and maintain enterprise grade conversational AI solutions across chat and voice channels

• Build conversational agents using Microsoft 365 Agents SDK and Copilot Studio, following enterprise design standards
• Design deterministic conversational flows with intent handling, dialog orchestration, and business-rule enforcement
• Implement Generative AI fallback strategies in a controlled and compliant manner
• Integrate conversational agents with backend systems using RESTful APIs (JSON) via Azure API Management (APIM)
• Integrate Azure AI Speech Services (Speech-to-Text) to support voice-enabled conversational workflows
• Implement WhatsApp-based conversational solutions using Twilio (BSP), including text, audio, and document handling
• Collaborate closely with integration and backend teams to ensure end-to-end workflow orchestration
• Support unit testing, integration testing, and UAT for conversational workflows
• Optimize conversational performance through prompt tuning, context management, and flow refinement

Requirements

• 3+ years of experience in conversational AI, chatbot development, or AI-driven application development
• Hands-on experience with Microsoft 365 Agents SDK and Copilot Studio
• Strong understanding of conversation design, intent modeling, dialog state management, and fallback handling
• Experience integrating conversational agents with backend APIs using REST/JSON
• Familiarity with Twilio (BSP) for WhatsApp conversational channels
• Experience with Azure AI Speech Services for voice-based conversational use cases
• Solid understanding of SDLC including design, development, testing, and UAT support
• Exposure to compliance-driven or regulated environments, including audit-ready AI solutions

Technical Proficiency:

Microsoft 365 Agents SDK, Copilot Studio, Azure API Management (APIM), Azure AI Speech (Speech-to-Text), Twilio (BSP) – WhatsApp integration, REST APIs, JSON-based integrations, Prompt engineering and conversational optimization

Certifications:

Microsoft Certified: Azure AI Engineer Associate.

Methodologies:

Experience with Agile/Scrum development methodologies.

Communication:

• Excellent interpersonal and communication skills for interacting with non-technical stakeholders
• Proficiency in English and Spanish for collaboration and documentation