United States onlyAt Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy.
Sleep Coach will be provided training to receive accredited certification for sleep coaching; must pass accreditation testing and ongoing proficiency requirements.
Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
Sleep Coach will utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
Motivational Interviewing techniques and behavioral coaching will be key method of engagement with patient post setup.
Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
Sleep Coach will have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
Verifies health plan, physician and notification preferences and documents with each patient contact.
Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
Adhere to HIPAA guidelines.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
N/A
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High school diploma or equivalent
Knowledge and experience working with patients diagnosed with OSA preferred
Experience with various insurance plans (HMO, PPO, Medicare)
SKILLS, KNOWLEDGE AND ABILITIES
Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Certificates, Licenses, Registrations or Professional Designations
Accredited Sleep Coach (provided by Apria)
Computer Skills
Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Apria Healthcare offers a competitive and comprehensive benefits package including medical, dental, vision, 401K, paid vacation, paid sick time, and paid holidays.
This position will accept applications until this position is filled.
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
AU, CA + 5 more