Desktop Support Engineer

As Desktop Support Engineer, you will provide advanced technical support for desktop systems, applications, and peripherals, ensuring issues are resolved promptly and efficiently to minimise downtime across the studio.

Covering Eastern Standard Time hours (19:30 – 04:30 IST), this role will primarily be remote due to the working hours, with the potential to evolve into a hybrid position. You will diagnose and troubleshoot hardware and software problems, implementing effective solutions to maintain operational continuity and support user productivity.

You will assist end-users with technical queries, providing clear guidance and support, while configuring and installing desktop systems including operating systems, software applications, and required updates. Maintaining detailed documentation of support incidents, solutions provided, and inventory management within the ticketing system will form a key part of your responsibilities.

Working closely with the wider IT team, you will contribute to issue resolution and collaborate on projects aimed at improving and securing the overall IT infrastructure. You will also promote a positive, approachable, and “can do” department image, supporting a collaborative and no-blame working culture.

Key Skills & Experience

• Equivalent professional experience of at least 1 year
• Previous experience working with a Service Desk platform or system
• Experience using authentication and authorisation systems such as Windows Active Directory
• Ability to administer Microsoft Windows and Apple MacOS distributions
• Strong troubleshooting capability across desktop hardware, software, and peripherals
• Excellent proficiency in the English language
• Strong communication, organisational, and documentation skills
• Self-motivated and proactive approach to work
• Ability to work through and solve problems logically
• Team-centric working style and promoter of a “no blame” attitude
• Exposure to the VFX, Games, or Multimedia industries (desirable)
• Previous experience working remotely, with a suitable working environment at home (desirable)

What happens next?

If you think Outpost sounds like a good fit for you, or you simply want to chat with someone about the role and our culture, get in touch today!

Equal opportunities

At Outpost we believe that our strength lies in our differences. These help us to take different perspectives, challenge norms and create a special environment based on mutual respect. Outpost is an equal opportunities employer. Employment with us is based on a person’s extraordinary talent and potential. No candidate will receive any less favourable treatment based on their age, gender, race, ethnicity, disability, sexual preference, or any other factor that has no bearing on an individual’s ability to perform their job.

We create stunning visual effects for film and episodic projects. The way we work shapes the work we make.

What’s different about Outpost?

We believe in making people matter at Outpost. We want to build a creative environment where everyone feels valued, treated with respect and able to make a positive difference every day. We’re ambitious and growing quickly but our focus remains on nurturing personal connections, supporting one another as well as making time to celebrate our collective successes. We’re always on the lookout for how we can do things better to enhance the experience of our team, our clients and the world around us.

What's in it for you?

At Outpost you have the chance to make a valuable contribution within a highly creative and supportive environment. Using your skills to be part of our journey, developing the positive culture that we want to spread throughout the VFX community as we continue to grow.

You’ll also be working alongside the incredibly talented, friendly, and genuine individuals that make up Outpost!