Customer Support Manager (West Coast)

ABOUT OUTBUILD

At Outbuild, our innovative team is on a mission to transform how the construction industry plans and executes projects. Our all-in-one platform focuses on improving how construction teams manage scheduling, coordination, and communication. We apply Lean Construction and BIM principles to streamline these processes, enabling our clients—primarily in the U.S.—to work more efficiently.

Recently, we raised $11M in Series A funding from prominent investors such as Sway Ventures and Hilti Venture, solidifying our position as a rising leader in construction technology. We're proud to be recognized by CB Insights as one of the top 100 startups revolutionizing construction. If you’re eager to shape the future of this critical industry, we invite you to join our journey!

OUR CORE VALUES:

• Integrity: We do the right thing—even when it's hard, even when no one is looking. Our integrity builds trust with teammates, customers, and partners. It’s the foundation of how we make decisions and take action.
• Honesty & Transparency:We communicate openly and clearly. Whether it’s sharing wins or owning mistakes, we lead with truth. Transparency keeps our team aligned, builds stronger relationships, and drives better outcomes.
• Empathy: We take time to understand the experiences, challenges, and perspectives of others. By listening with care and responding with compassion, we build a culture where everyone feels seen, heard, and valued.
• Innovation: We challenge assumptions and seek better ways to build. Whether it’s the tools we create or the problems we solve, we stay curious, move fast, and embrace bold ideas that move the construction industry forward.
• Quality: We take pride in our craft. From code to communication, every detail matters. We aim for excellence in everything we deliver—because our work shapes the way others build the world.
• Ownership: We act like owners—because we are. We step up, take accountability, and follow through. No task is too small, no problem is someone else’s. We take initiative and drive results, together.

MISSION:

• To empower construction field teams with the best-in-class scheduling and planning software on the market—reshaping how the world builds.

VISION:

• To become the world’s new standard platform for construction scheduling and planning—replacing the status quo and improving project outcomes across the industry.

RESPONSIBILITIES

As a successful Customer Support Manager, you’ll use the “Heart of a Teacher” mindset to leverage Outbuild’s scheduling and planning solutions within the construction industry. You’ll be responsible for prompt and accurate resolution to our customer’s questions, and will also be the champion of keeping our educational content up to date.

● Manage service tickets through our in-app live chat.
● Communicate and brainstorm constructively with team members for solutions for our clients.
● Identify product improvements by remaining current on customer needs, industry trends, and competitor solutions.
● Manage the production and maintenance of our online, self-paced learning resources.
● Develop learning strategies and work with marketing to deliver positive outcomes for clients.
● Build trust and strengthen relationships with key contacts at the project and company level.
● Conduct virtual and occasional onsite training and workshops to establish successful product implementation as support team on select client accounts.

BENEFITS

We take pride in offering an extensive array of benefits to our team:

• Healthcare: Blue Shield PPO: Bronze, Gold & Silver options; in-network & out-of-network tiers
• Dental: Guardian: In-network & out-of-network coverage; annual max & coinsurance details
• Vision: Guardian 20/20/150 - Copays for exams/materials; allowances for frames & contacts
• Basic Life: Guardian - $15,000 employer-paid benefit
• Long-Term Disability: Guardian LTD - 60% of pre-disability earnings, up to $6,000/month
• Work Equipment: Provided as needed
• Location: Fully Remote - Some Travelling will be required for events/conferences
• Training: We cover 100% of online courses and training (selected by Management)
• 401K: Employer match of 100% on the first 3% of pay you contribute, plus 50% on the next 2% (up to 4% total), with immediate full vesting. Eligibility begins after 3 months of service.
• Parental Leave: Paternity: 1 Month | Maternity: 3 Months
• Time Off: PTO = 25 days per year | Sick Days = 5 days per year | Birthday off

Join us at Outbuild to be part of a supportive and close-knit team committed to changing the construction industry for the better!

🌐 Fully Remote

Candidates can reside anywhere in the world.