VOB Representative (Remote, US)

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

Ottobock Orthopedic Services is looking for a Verification of Benefits Representative to join our team remotely.

(Must be able to work 8:00AM - 4:30PM Central Time and be currently located in the U.S.)

Duties & Responsibilities

VOB Representative Duties

• Answer calls in a timely and professional manner.
• Provide Signature Customer Service at all times.
• Outbound calls if further information is required to create an accurate patient file within the processing system.
• Create patient account profile in the billing system, and update patient file with appropriate notes.
• Participate in training programs for continuing learning and development.
• Initiate and complete VOB following company procedures to verify patient insurance benefits using the internet and phone inquiries.
• Communicate accurate benefits to the patient or applicable customer.
• Communicate Co-insurance and Deductible amounts to patient or applicable customer and collect if possible.
• Obtain any additional documentation required by insurance company.
• Meet all department productivity and quality standards.
• Adhere to HIPAA and PHI Regulations.
• Work within team to share workload, back up colleagues who are out, and prevent backlogs from being created.
• Required to work extended or overtime shifts as needed.
• Ensure assigned work is complete and accurate by end of work shift daily, weekly, monthly.
• Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations.

Qualifications

Required Skills/Abilities:

• Work well in a high volume, fast-paced, rapidly changing work environment.
• Ability to prioritize and manage multiple tasks to completion.
• Outstanding verbal and written communications skills.
• Exceptional organizational skills.
• Exceptional interpersonal and teamwork skills.
• Typing speed of 45 wpm, excellent ten key skills.
• Strong computer skills; Proficient in MS Office and databases.
• Professional telephone manner; Ability to hear, communicate and comprehend by telephone for prolonged periods of time.
• Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues.
• Ensures assigned work is complete and accurate by end of work shift daily, weekly, monthly.
• Comfortable working in 1 person office.

Education and Experience:

• Minimum 2 yrs. experience in medical billing, preferably with orthotics, prosthetics and/or durable medical equipment industry.
• Experience utilizing HCPCS and ICD 10 billing codes.
• Experience with professional outbound and inbound calls.

Compensation Data

Salary Disclosure: $37,000-$40,000 annual salary

Benefits

Medical

Vision

Dental

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Paid parental leave