Senior Director, Modernization Sales, US & Canada

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Otis Elevator is seeking an experienced and results-driven Senior Director, Modernization Sales to lead the U.S. and Canada modernization commercial business. This role provides strategic leadership to drive sustainable growth, operational excellence, and exceptional customer experience.

Key responsibilities include:

Leadership & Strategy

• Lead, develop, and sustain a high-performing, geographically dispersed organization of sales managers and professionals.
• Define and execute a multi-year Modernization sales strategy focused on growth, pricing discipline, and customer value.
• Foster a high‑performance, accountable, and customer‑centric sales culture.

Sales & Commercial Execution

• Oversee the end-to-end sales lifecycle including pipeline management, forecasting, proposal, and sales process execution.
• Ensure quota alignment, performance management, and adherence to the defined sales governance processes.
• Drive disciplined pricing, margin expansion, and profit assurance.
• Partner with Sales Operations on analytics, reporting, and incentive programs.

Customer Experience

• Lead customer retention efforts and drive achievement of world‑class Net Promoter Scores.
• Strengthen the relationships with Otis key customers, vendors, and consultants.
• Promote value‑based selling and modern, customer‑first engagement practices.

Modernization Portfolio & Market Growth

• Own modernization revenue growth, portfolio health, and segment share expansion.
• Analyze market and competitive trends to identify and execute targeted growth initiatives.
• Support solutioning, scope development, and lifecycle value optimization.

Cross‑Functional Partnership

• Partner with Operating Area Sales Managers, Executives, and Field Operations leadership teams to align Modernization strategy and execution.
• Support regional teams on training initiatives, product launches, and sales enablement programs
• Provide market insights to influence product and service development.

Education

• Bachelor’s degree required. MBA or advanced degree preferred
• 10+ years of elevator industry experience, including modernization sales leadership.

Experience & Qualifications

• Proven ability to lead and develop dispersed teams and people leaders.
• Strong customer relationship and Net Promoter Score improvement track record.
• Expertise in forecasting, pipeline management, pricing, and margin control.
• Strong commercial acumen and understanding of technical modernization solutions.
• Excellent communication, presentation, and organizational skills.
• Self‑motivated, able to manage multiple priorities, and comfortable in a technical environment.
• Strong computer and technology proficiency (Microsoft‑based tools).

Location & Travel

• This role is flexible to remote location within the US or Canada.
• Travel required up to 30–50%

The target salary range for this role is $200-260K. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This position will be eligible for an annual bonus incentive and annual restricted stock unit awards.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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