Salesforce Business Analyst / Administrator

About Orderly Wellness

Orderly Meds is building a better, more supportive healthcare experience—one that’s fast, reliable, and designed with people in mind. As a fully remote company, we’ve grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle.

We’re a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we’re scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us.

Orderly Wellness actively participates in E-Verify. To learn more, click here.

A note of awareness to Orderly Wellness applicants: To protect yourself against phishing and recruitment fraud, please note that Orderly Wellness only accepts applications through our official careers page at https://ats.rippling.com/orderly-wellness/jobs.

Orderly Wellness will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @orderlymeds.com or @shinerx.com email address. If you are contacted by someone claiming to be from Orderly Wellness or ShineRX via an unofficial channel, please do not share any information and report it as spam.

Overview

OrderlyMeds is a vertically integrated health-tech platform. Our founding mission is to restore dignity, access, and simplicity to healthcare. We believe in the power of technology and personalized care to revolutionize wellness and provide individuals with more than just access to personalized medicine—we are personalizing their entire wellness experience.

Position Summary / Role

As a Salesforce Business Analyst / Administrator, you’ll serve as the bridge between business stakeholders and the engineering team—owning requirements gathering, process analysis, and platform configuration. Built on Health Cloud and B2B Commerce, our platform supports clinic onboarding, product ordering, fulfillment, and payment processing across multiple user personas. You’ll partner closely with the Engineering Manager to translate business needs into actionable work—writing user stories, defining acceptance criteria, mapping current and future-state processes, and determining whether solutions are best delivered through declarative configuration or custom development. When work requires Apex or custom development, you’ll collaborate with the Engineering Manager to scope, prioritize, and validate the work through the team’s sprint cycles. You’ll also own the day-to-day administration of the org, build out reporting and dashboards to give leadership visibility into key metrics, and support our customer-facing teams with escalations and system questions as we scale.

Key Responsibilities

• Gather, document, and refine business requirements through stakeholder interviews, process mapping, and workshop sessions
• Analyze current-state workflows and identify opportunities for improvement, automation, or simplification
• Write clear user stories and acceptance criteria that the development team can estimate and deliver within sprint cycles
• Create process flow diagrams, data models, and functional specifications for complex initiatives
• Evaluate business requests and recommend the best path to delivery—declarative configuration vs. custom development
• Conduct gap analysis between business needs and current platform capabilities
• Define success metrics and KPIs for new features and process changes
• Administer and configure the Salesforce platform including custom objects, fields, page layouts, record types, and validation rules
• Manage user accounts, permission sets, roles, and sharing rules across a complex security model
• Build, maintain, and optimize Salesforce Flows to support evolving business processes
• Administer Experience Cloud portals including user access, navigation, and content
• Manage B2B Commerce configuration—product catalog, pricing tiers, cart limits, and storefront settings
• Oversee clinic intake and approval process workflows
• Handle data quality initiatives including deduplication, bulk imports, and data cleanup
• Build and maintain reports and dashboards to give leadership visibility into sales performance, lead conversion, order volume, and clinic onboarding metrics
• Analyze platform data to identify trends, bottlenecks, and opportunities for process improvement
• Deliver data-driven recommendations to stakeholders
• Partner with the Engineering Manager to triage incoming business requests and prioritize platform work alongside feature development in release planning
• Participate in sprint ceremonies—bringing business context to standups, planning, and demos
• Lead UAT efforts for both declarative changes you’ve built and custom features delivered by developers
• Collaborate on release testing and validation before deployments reach production
• Serve as the escalation point for the support team on Salesforce-related issues
• Document processes, configurations, and system changes
• Train internal teams on Salesforce features and new functionality

Required Qualifications

• 3+ years of experience in a Salesforce Business Analyst, Administrator, or combined BA/Admin role
• Proven experience gathering and documenting business requirements, writing user stories, and defining acceptance criteria
• Strong proficiency with process mapping and workflow analysis
• Experience with Flow Builder, including screen flows and record-triggered flows
• Experience with permission sets, profiles, roles, and sharing rules in a complex security model
• Experience building reports, dashboards, and custom report types
• Familiarity with Experience Cloud / Communities administration
• Understanding of Salesforce data model and relationships (lookups, master-detail, junction objects)
• Experience with data management—imports, exports, deduplication, and bulk updates
• Experience working within agile teams and participating in sprint ceremonies
• Strong communication skills—you’ll work across dev, support, sales, and leadership

Preferred Qualifications

• Experience with Salesforce Health Cloud
• Experience with B2B Commerce (product catalog, pricing, order management)
• Familiarity with approval processes and complex workflow automation
• Experience supporting healthcare or pharmaceutical industry platforms
• Exposure to integrated systems (payment gateways, fulfillment systems, MFA providers)
• Understanding of Apex at a conceptual level (not writing it, but being able to read error logs and collaborate effectively with developers)
• Experience with business process modeling tools or notation (BPMN)
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Health Cloud Accredited Professional
• Salesforce Certified Business Analyst

Core Competencies / Skills

• Business analysis and requirements gathering
• Process mapping and workflow optimization
• Stakeholder communication across technical and non-technical audiences
• Problem-solving and analytical thinking
• Collaboration and cross-functional partnership
• Self-directed time management in a remote environment

Work Environment & Physical Requirements

This is a fully remote position. You will work from your home office using company-provided tools and collaborate with distributed teammates across multiple time zones.

Compensation & Benefits

Orderly Wellness offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and vision coverage with strong employer contribution, FSA and HSA options (with potential employer contributions), a 401(k) with company match, generous paid time off, paid parental leave, mental health and family-planning support, and access to professional development resources.