Zenoti Systems Specialist

About Orderly Wellness

OrderlyMeds is a nationwide telehealth platform redefining how people access modern wellness care. We provide personalized, evidence based treatment, including GLP 1 prescription programs, easy to start and simple to manage from home, with transparent pricing, virtual consults, and medications delivered directly to patients’ doors. Our approach prioritizes quality, individualized care and ongoing support, from clinically guided treatment plans to nutrition, fitness, and mental health resources, without the barriers of insurance or traditional in office visits.

We are growing quickly and building a team that is passionate about creating a more accessible, patient centered healthcare experience.

About LumiVita

LumiVita is a forward-thinking wellness and aesthetics Wellspa committed to delivering exceptional client experiences through innovative care and modern technology. We are growing quickly and are looking for a dedicated systems expert to take full ownership of our Zenoti platform and help us scale operations seamlessly across every location.

Orderly Wellness actively participates in E-Verify. To learn more, click here.

A note of awareness to Orderly Wellness applicants: To protect yourself against phishing and recruitment fraud, please note that Orderly Wellness only accepts applications through our official careers page at https://ats.rippling.com/orderly-wellness/jobs.

Orderly Wellness will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @orderlymeds.com or @lumivita.com email address. If you are contacted by someone claiming to be from Orderly Wellness or LumiVita via an unofficial channel, please do not share any information and report it as spam.

Position Summary

We are seeking a full-time Zenoti Systems Specialist to serve as the in-house expert and owner of our Zenoti platform. This person will be responsible for the day-to-day administration, configuration, optimization, and strategic development of Zenoti across our organization. They will manage all system updates, troubleshoot configuration issues, maintain accurate service menus, roles, and memberships, and lead the integration of new tools and technologies including AI scribe solutions, Zoom integration, HyperConnect, and other emerging systems.

The ideal candidate is detail-oriented, technically savvy, highly organized, and confident leading both system administration and end-user training initiatives. This is a high-impact role with full ownership of one of the most important operational systems in our company.

Key Responsibilities

System Administration & Configuration

• Serve as the primary administrator and subject matter expert for the Zenoti platform across all LumiVita locations.
• Manage and execute all system updates, releases, and platform changes; test new features in advance of rollout.
• Troubleshoot and resolve configuration issues, system errors, and user-reported problems in a timely manner.
• Maintain and update services, packages, pricing, providers, rooms, equipment, schedules, and operational settings.
• Configure and manage memberships, loyalty programs, gift cards, promotions, and credit packs.
• Manage user roles, permissions, and access controls to ensure security and operational efficiency.

Reporting & Analytics

• Build, customize, and maintain reports and dashboards to provide leadership with actionable business insights.
• Pull and analyze data on revenue, retention, provider performance, membership health, and operational KPIs.
• Partner with leadership to identify reporting gaps and develop solutions that support data-driven decisions.

Integrations & New System Onboarding

• Lead implementation, configuration, and ongoing management of integrations including AI scribe tools, Zoom, HyperConnect, payment processors, marketing platforms, and other third-party systems.
• Evaluate new tools and integrations as the business evolves; recommend solutions that improve efficiency and client experience.
• Serve as the technical liaison between LumiVita and Zenoti support, vendors, and integration partners.

Training & Support

• Work with Director of Operations to develop training materials, SOPs, and documentation for staff on Zenoti workflows and new system rollouts.
• Help train front desk teams, providers, and management on best practices, system updates, and integrated tools.
• Provide ongoing tier-1 and tier-2 support to staff across all locations.

Strategic Ownership

• Own the Zenoti roadmap for LumiVita: anticipate operational needs, recommend improvements, and proactively optimize system performance.
• Partner with Operations, Marketing, Finance, and Clinical teams to ensure the platform supports each function effectively.
• Maintain data integrity and ensure clean, consistent setup across all business units.

Required Qualifications

• 3+ years of hands-on experience administering Zenoti in a med spa, wellness, salon, fitness, or multi-location service environment.
• Deep working knowledge of Zenoti modules including services, memberships, packages, employee/provider setup, reporting, and POS configuration.
• Proven experience troubleshooting and resolving system and configuration issues independently.
• Experience implementing and managing third-party integrations within Zenoti.
• Strong analytical skills and proficiency in building reports and interpreting operational data.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical staff.
• Highly organized, self-directed, and able to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with AI scribe platforms, Zoom, HyperConnect, or similar healthcare/wellness integrations.
• Background in healthcare, aesthetics, med spa, or wellness operations.
• Experience training staff and creating SOP documentation.
• Familiarity with HIPAA-compliant workflows and data privacy best practices.
• Zenoti certification(s) a plus.

What We Offer

• Full ownership of a critical, high-visibility role within a growing organization.
• Competitive salary and benefits package.
• Opportunity to shape the technology backbone of LumiVita and influence how we scale.
• Collaborative, mission-driven team culture focused on excellence in client care.
• Benefits: health/dental/vision, PTO

How to Apply

Please submit your resume and a brief cover letter outlining your Zenoti experience and a notable system improvement or integration you’ve led to [application email / link]. Include “Zenoti Systems Specialist - LumiVita” in the subject line.

LumiVita is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.