FT Customer Service Associate - Work From Home
Optimal Ticketing is a leading ticket distribution and management partner for the live entertainment industry, providing proprietary technology and services to maximize sales and revenue.
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[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests; Collaborate with the team to ensure department coverage is met; Provide excellent customer service, always putting the customer first; Ensure established productivity and service standards are consistently met...Hiring Immediately >> join our team and make a positive impact on our customers' event experiences!
About the job
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About Optimal Ticketing
Learn more about Optimal Ticketing and their company culture.
Optimal Ticketing is a premier ticket distribution and management partner serving the live entertainment industry. Founded in 2001, the company has established itself as a leader in connecting sports teams, venues, artists, and promoters with their target audiences through innovative technology and strategic partnerships. Optimal Ticketing specializes in the secondary ticket market, providing a comprehensive suite of services designed to maximize ticket distribution, enhance brand visibility, and drive revenue growth for its partners. The company's proprietary technology platform offers a robust, user-friendly solution for managing the entire ticket sales lifecycle, from inventory management and pricing to distribution across a vast network of marketplaces.
With a team of experienced industry professionals, Optimal Ticketing delivers best-in-class service and data-driven insights to help clients navigate the complexities of the modern ticketing landscape. The company's solutions are tailored to meet the unique needs of each partner, ensuring that they can effectively reach their goals and optimize their ticket sales strategies. Optimal Ticketing's commitment to integrity, transparency, and innovation has fostered long-lasting relationships with over 350 partners across the United States and Canada. By combining powerful technology with a personalized approach, Optimal Ticketing continues to transform the way tickets are managed and distributed in the live entertainment sector.
Tech stack
Learn about the tools and technologies that Optimal Ticketing uses to build, market, and sell its products.
Optimal Ticketing employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at Optimal Ticketing.
Paid Time Off
Paid vacation time for employees.
Holiday Pay
Paid time off for company-observed holidays.
Insurance
Comprehensive insurance coverage for employees.
401(k) with Company Match
Retirement savings plan with employer matching contributions.
Optimal Ticketing
Company size
11-50 employees
Founded in
2001
Chief executive officer
Fritz Hofheinz
Markets
Employees live in
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