Sr. Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

YOUR IMPACT:

As a Customer Project/Program Manager at OpenText, you will play a pivotal role in overseeing the successful delivery of our software professional services projects to our customers. You will collaborate closely with cross-functional teams, including technical consultants, software support teams, R&D teams and customer stakeholders, to ensure project objectives are met on time and within budget. This role requires strong project management skills, technical acumen, and exceptional communication abilities to provide an exceptional customer experience.

WHAT THE ROLE OFFERS:

• Resource will be responsible for Level 3 management of OSS Fault Management System (FMS) including INTA and UOC.
• This includes all Operations & Maintenance activities as well as adding new enhancements.
• L3 resource will act as service owner for INTA, UOC system providing technical governance and also mentoring for resources involved in Level 2 and Level 1 support of the INTA, UOC system. L3 resource will also coordinate with application leads of other integrated components and also with Infrastructure team who support the infra on which INTA, UOC systems are deployed. As Service owner of INTA, UOC L3 resource will be required to keep track of response and resolution SLAs of tickets reported for INTA, UOC systems
• As Service Owner, L3 resource will be SPOC for customer and one of the key participant in operations review meetings.

WHAT YOU NEED TO SUCCEED:

• Bachelor of Science or equivalent degree in computer science or related area of study
• 6 to 8 years IT / Telecom experience with at least 4 years’ experience in INTA and UOC or similar tools.
• Hands on experience required on HPE INTA and UOC or similar tools
• Should have good knowledge on fault analytics
• Should have good knowledge on managing the data flow configuration of INT-A and Hadoop Platform (vTeMIP – UMB – OSSA – Hadoop – INT-A)
• Should have good knowledge in scheduling of reports
• Should have good knowledge in FAS reports and dashboards on UOC platform
• Should have good knowledge in Angular JS
• Should have good knowledge in applying patches / fixes on INTA, UOC systems
• Should have knowledge on databases including Oracle/ Postgre and big database platforms like Hadoop.
• Should have very good knowledge on OSS. With detailed knowledge of FCAPS functionalities - fault management, configuration management, Availability management, Performance management and Security.
• Should have INTA, UOC system performance improvement skills
• Owns development skills and able to understand, troubleshoot, define solution based on languages such as Java, Perl scripting, Shell scripting etc.
• Should be able integrate new vendors/EMS's to TeMIP
• Desirable to have understanding or experience of data analytics, AI/ML languages and technologies
• Desirable to have understanding or experience of container/cloud technologies: AWS, Kubernates, Redhat Openshift
• Should be able to write technical documents (ex: configuration guides, SOPs and troubleshooting documents with the steps to be followed to fix the issue and share with L1 and L2 team).

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.