Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

YOUR IMPACT:

The Open Text Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

As a Customer Project/Program Manager at OpenText, you will play a pivotal role in overseeing the successful delivery of our software professional services projects to our customers. You will collaborate closely with cross-functional teams, including technical consultants, software support teams, R&D teams and customer stakeholders, to ensure project objectives are met on time and within budget. This role requires strong project management skills, technical acumen, and exceptional communication abilities to provide an exceptional customer experience.

WHAT THE ROLE OFFERS:

• Resource will be responsible for Level 3 management of Fault Management System (FMS) including NNMi and iSPI.

• This includes all Operations & Maintenance activities as well as adding new enhancements.

• L3 resource will act as service owner for NNMi and iSPI system providing technical governance and also mentoring for resources involved in Level 2 and Level 1 support of the NNMi and iSPI system. L3 resource will also coordinate with application leads of other integrated components and also with Infrastructure team who support the infra on which NNMi and iSPI systems are deployed. As Service owner of NNMi and iSPI L3 resource will be required to keep track of response and resolution SLAs of tickets reported for NNMi and iSPI domain.

• As Service Owner, L3 resource will be SPOC for customer and one of the key participant in operations review meetings.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor of Science or equivalent degree in computer science or related area of study

Professional Experience: 6 to 8 years IT / Telecom experience with at least 4 years’ experience in NNMi and iSPI’s or similar tools.

Technical Skills:

• Hands on experience required on OpenText NNMi along with iSPI’s or similar tools

• Owns development skills and able to understand, troubleshoot, define solution based on languages such as Java, Perl scripting, Shell scripting etc.

• Should have very good knowledge of FCAPS functionalities - fault management, configuration management, Availability management, Performance management and Security w.r.t NNMi on Telco domain.

• Should understand complete Incident lifecycle till the closure of Incident

• Should be well aware of various correlation techniques and able to build based on customer environment

• Should have end to end knowledge of NNMi and iSPI's and it's integrations with other OT/MF tools

• Should have expertise in working on Linux/Unix environment

• Should have knowledge on databases including Oracle/Sybase database

• Should have detailed knowledge on TCP, SNMP protocols.

• Should have NNMi and iSPI system performance improvement skills

• Should be able integrate new vendors devices to NNMi

• Should be able to do custom monitoring and it’s related configurations where ever required

• Good troubleshooting skills w.r.t typical NNMi integrations with other solutions like TeMIP/uCMDB etc

• Desirable to have understanding or experience of data analytics, AI/ML languages and technologies

• Desirable to have understanding or experience of container/cloud technologies: AWS, Kubernates, Redhat Openshift

• Should be able to write technical documents (ex: configuration guides, SOPs and troubleshooting documents with the steps to be followed to fix the issue and share with L1 and L2 team).

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.