Cloud Deal Desk Manager

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. With our breadth of products, we have customers ranging from individual consumers, small and medium sized business to some of the world’s largest brands and enterprises. With partnerships that span the globe, the opportunities for your career are limitless.

At OpenText, we offer the chance to work with a variety of technologies, products and customers across multiple industries as you chart your career path.

You Are Great At:

• Create and advise alternative and innovative pricing strategies and structures based on specific product set being sold (across all revenue streams) and that fulfil the customer's requirements, whilst maximizing profitability and revenue for OpenText
• Understand products, pricing, and licensing structures
• Draw insights from pricing and deal structure trends across the region, revenue streams and product sets and advising senior decision makers
• Work closely with Sales, Legal, Sales Operations, Global Services, as well as Support to enhance value and consistency across all geographic regions
• Communicate with Sales and Senior Executives to provide Deal Desk messaging and to review specific transactions, seeking necessary approvals as required by internal corporate policy
• Support Sales by owning the preparation of the P&L for all new SaaS deals and contract renewals and issuing approved pricing
• Participate in commercial business terms negotiations with customers and internal stakeholders including the coordination of technical, financial and legal aspects of the deals, whilst always ensuring that the company's interests and customer needs are maintained
• Enhance existing processes to streamline the sales cycle

What It Takes:

• Deal Desk, Bid Management, Sales, Accounting, Legal, Purchasing and/or Sales Operations background
• Experience working with Senior Management and cultivating positive working relationships with Sales staff
• Exceptional communication and interpersonal skills
• Extensive experience in quickly reading and understanding revenue contracts
• Cross functional influencing skills
• Experience in delivering high quality guidance against challenging timelines.
• Experience in working with virtual teams across the world.
• Able to communicate effectively with both technical and commercial specialists involved in the solution development.
• Understanding of Professional Services
• Understanding of cloud-based software & managed services delivery and hosting operations
• Experience interacting with customers & sales.
• Self-motivated and driven.
• Ability to support others as a part of a sales team to contribute subject matter expertise in support of a successful sales outcome.
• Understanding of Deal Desk support operations.
• Strong business and financial acumen, and ability to draft commercial language in contracts
• Self-motivated and driven.
• Cloud and / or Software industry (SaaS and On Premise) experience is a distinct advantage
• Giving support and assistance to other deal desk managers as required
• Advanced MS Outlook, as well as Excel, Word and PowerPoint
• Strong organizational and time management skills along with the ability to work unsupervised
• University degree in Finance, Business, Law or equivalent work experience required, Master's degree and/or Professional designation (in Accounting, Finance or Legal) a plus
• Expertise in the application of US GAAP Revenue Recognition rules is an asset
• Minimal travel may be required

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.