Business Operations Manager

Position Title: Business Operations Manager
Department: Operations
Reports To: COO
Location: Remote
Employment Type: Full-Time

About Opensend:

At Opensend, we turn unknown website visitors into customers. Our platform reveals actionable identity insights, helping brands unlock first-party data, boost retargeting across channels, and increase customer lifetime value, without relying on form fills or purchases.

Opensend is a 65-person, rapidly scaling, bootstrapped company with an enterprise B2B SaaS data platform gaining lots of VC interest. Weʼve grown 5x over the past year through great ideas, great people and hard work, and have acquired close to 1,000 customers.

Role Overview:

The Business Operations Manager is a key cross-functional operator who helps keep the company running smoothly across business operations, people operations, and company administration. This role partners closely with leadership to improve execution, maintain internal processes, and build the operational foundations needed for a small company to scale.

This person must be highly organized, mature, and discreet, with strong judgment and the ability to handle confidential information. The role requires someone who can work across functions, wear multiple hats, and move fluidly between process execution, project management, people operations support, and company administration.

Core Responsibilities:

Business Operations

• Own and improve day-to-day operational processes that support company execution.

• Coordinate cross-functional initiatives and follow through on action items across leadership, GTM, product, and operations teams.

• Maintain operating rhythms, action tracking, town hall preparation, offsites, executive updates, and recurring planning processes.

• Support vendor management, SaaS administration, and systems coordination across company tools.

• Support strategic planning processes including OKRs, headcount planning, budgeting support, role architecture, and organizational planning.

• Create, maintain, and improve SOPs, templates, and operational documentation.

• Ghostwrite and prepare executive communications, internal memos, and organizational change communications on behalf of leadership.

People Operations

• Support recruiting coordination, interview scheduling, and candidate process logistics.

• Prepare and manage offer letters, job descriptions, onboarding documents, and employee records.

• Coordinate onboarding and offboarding processes to ensure a consistent employee experience.

• Support benefits, payroll coordination, compliance administration, and employee lifecycle processes in partnership with external providers and internal stakeholders.

• Help maintain organizational charts, people trackers, performance review workflows, and recurring employee programs.

• Support company-wide communications tied to employee milestones, announcements, and culture programs.

Company Administration, Legal & Governance

• Support company policy management, handbook updates, and internal process documentation.

• Coordinate legal and contract operations including templates, routing, signature processes, filing, and workflow management for agreements such as MSAs, DPAs, service orders, and related documents.

• Support governance processes including board materials, approvals, consents, and maintenance of centralized corporate records.

• Oversee equity administration and related governance operations in partnership with leadership and external counsel.

• Partner with internal and external stakeholders on security, privacy, compliance, and enterprise risk programs, including trust documentation and readiness work such as SOC 2.

• Help coordinate recurring administrative processes such as insurance renewals, vendor paperwork, tax-related operational follow-ups, and other corporate administration activities.

• Maintain organized repositories for key company documents, templates, and administrative records.

Required Skills & Experience:

• 4+ years of experience in business operations, people operations, company operations, or a similar cross-functional role in a startup or high-growth environment.

• Strong executive judgment with high maturity, professionalism, and ability to handle sensitive and confidential matters.

• Demonstrated ability to lead complex, cross-functional initiatives in high-growth or ambiguous environments.

• Strong systems thinking and a practical, hands-on operating style.

• Strong project management and organizational skills.

• Comfortable working independently in an ambiguous environment.

• Excellent written and verbal communication skills.

• Strong attention to detail and willingness to jump between strategic and tactical work.

• Experience supporting a scaling company is strongly preferred.

Does This Sound Like You? If So, You’ll Thrive at Opensend:

• Customer Obsession: Put customers at the center. Deliver real value, quality, satisfaction, and trust

• We Win Together: Collaborate with openness, respect, and trust; share ownership of outcomes

• Do the Right Thing: Act with integrity, honesty, and transparency - even when no one is watching

• Better Every Day: Embrace bold ideas, experiment, adapt to change, and hold ourselves to high standards; keep raising the bar

• Own It: Take initiative, remain resourceful and flexible, act with pragmatism and autonomy, follow through, and be accountable for results

• Resilience: Bring passion, grit, and energy to the mission. Persevere with positivity to overcome setbacks and deliver results