Client Services Director

Client Services Director

Reports to SVP – Patient Engagement

Job Summary

As a Client Service Director, you will lead the Patient Engagement client service team. Your role is to oversee the commercial strategies of the practice while building and maintaining relationships with our pharmaceutical clients. You will provide a strong leadership and strategic guidance, to both our clients and the team delivering patient engagement activities, partnering with Senior Management in new business activities. The ideal candidate will be exceptionally initiative-taking and responsive, adept at branded and unbranded patient activities, highly capable in leading teams, and accomplished in developing and managing new business proposals. Expert knowledge and facilitation of pharmaceutical industry guidelines is necessary.

Essential Duties & Responsibilities

As part of the OPEN Health Patient Engagement practice, you’ll be responsible for the following activities:

• Oversee the Patient Engagement practice portfolio and provide strategic input and recommendations to clients based on their specific needs, therapy areas, brands and pipeline products, supporting internal teams in delivering great solutions to our clients.
• Develop client relationships to better understand the client’s requirements and working culture/practices.
• Evaluate and quality check work before presenting to the client, making sure the deliverable is on brief.
• Manage the practice financial pipeline and provide financial oversight across accounts (i.e.: invoicing, budgeting, forecasting, financial tracking, reconciliations) using company systems.
• Advise the account team with daily oversight including prioritisation of all projects to ensure high-quality, on-time, on-budget performance.
• Co-ordinate the scheduling of internal and external meetings required for an optimal commercial planning across our portfolio.
• Inspire growth and team development, line managing the account team, developing and monitoring staff personal development and required trainings.
• Work in partnership with the executive team, ensuring they are kept informed of relevant developments and that their advice/input is sought as appropriate.
• Develop a clear understanding of the disease area associated with each account, applying SoPs to manage conflict of interests.
• Lead the development of presentations, pitches and proposals.
• Identify new business opportunities and grow business organically with existing clients.
• Internal contribution to the Patient Engagement practice development: new offering, new solutions to existing challenges

Experience, Skills, and Qualifications

• BA or BS in marketing, communications, biology, life sciences, or related field.
• Extensive direct involvement with pharmaceutical industry, patient/ medical communications, business development in the pharmaceutical and biotechnology industries, or management and account responsibility in a healthcare communications, creative, advertising or marketing services agency.
• Experience of working in accordance with healthcare industry guidelines, patient compliance procedures, and/or standard operating procedures required.
• Proficiency in MS365 including Word, Excel, PowerPoint, Outlook, Teams and SharPoint.
• Experience in line managing a team and support staff development.
• Ability to multitask and prioritise; with the ability to delegate, problem-solve, and set clear expectations.
• Excellent written and verbal communication and interpersonal skills.
• Meticulous attention to detail to ensure that quality outputs are delivered to clients.
• Ability to work both independently and in a team structure.

Travel Requirements

10% when required

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.