Bilingual Customer Support Representative

This is a remote position.

Location: Cebu City

Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.

Responsibilities:

• Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
• Resolve customer inquiries, concerns, and issues promptly and professionally.
• Assist with order processing, product inquiries, and general account maintenance.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Contribute to the continuous improvement of customer support processes and procedures.

Requirements:

• Fluency in both English and the target language (written and spoken).
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work non-traditional hours as needed.