Japanese Bilingual Customer Service and Sales Representative

This is a remote position.

Position Overview:We are seeking a talented and bilingual Japanese Customer Service and Sales Representative to join our team at Officepartners360. This role is pivotal in providing outstanding support to our Japanese-speaking clientele while driving sales growth through effective communication and relationship-building. The ideal candidate will be fluent in both Japanese (N1 level) and English, with a passion for delivering superior customer experiences.

Key Responsibilities:

1. Customer Service:

   • Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English.
   • Assist customers with product information, order processing, and issue resolution in a courteous and professional manner.
   • Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up.

2. Sales Support:

   • Engage with potential customers to understand their needs and recommend suitable office solutions.
   • Collaborate with the sales team to identify sales opportunities, generate leads, and close deals.
   • Prepare quotes, proposals, and sales presentations in Japanese and English as needed.

3. Language Support:

   • Serve as a language bridge between Japanese-speaking customers and English-speaking team members.
   • Translate documents, marketing materials, and communications between Japanese and English.

4. Cross-functional Collaboration:

   • Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment.
   • Provide feedback to internal teams on customer preferences, market trends, and areas for improvement.

Qualifications:

• Bachelor's degree or equivalent experience.
• Fluency in Japanese (N1 level) and English, both written and verbal.
• Previous experience in customer service and/or sales preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM software.