Billing Analyst

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

Ooma is seeking a detail-oriented and analytical Billing Analyst to manage and oversee billing operations, ensuring accuracy, compliance, and timely invoicing across the organization. This role will work closely with Sales, Finance, and Customer Support teams to resolve billing discrepancies, maintain accurate records and support process improvements. The ideal candidate is organized, collaborative, and thrives in a fast-paced environment.

What You’ll Do:

• Prepare and issue accurate customer invoices based on contract terms, pricing structures, and service usage.
• Review and validate billing data from various systems to ensure consistency and completeness.
• Investigate and resolve billing discrepancies and respond to internal or external inquiries in a timely manner.
• Maintain billing schedules and track milestones for recurring and project-based invoices.
• Collaborate with cross-functional teams, including Customer Success and Finance, to ensure smooth billing workflows and contract alignment.
• Ensure compliance with accounting policies, internal controls, and external regulatory requirements.
• Monitor unbilled revenue and deferred revenue and assist in related reconciliations.
• Support monthly close activities by preparing journal entries and account reconciliations related to billing and accounts receivable.
• Assist with system upgrades and testing of billing modules, including process enhancements or automation projects.
• Generate and analyze billing reports to provide insights and support forecasting efforts.
• Support audit activities, including documentation gathering and process explanation.

Experience We’re Looking For:

• 1+ years’ experience with billing and/or revenue accounting experience strongly preferred.
• Bachelor’s degree in accounting, finance or other business-related field.
• Proficiency in accounting systems and billing systems.
• Proficiency with Microsoft Word and Excel; experience with VLookUp and pivot tables a plus.
• Ability to prioritize, multitask, and work independently.
• Strong attention to detail and sense of ownership and accountability.
• Experience collaborating across all organizations to influence and inspire change.
• Energy and real passion for delivering results in a dynamic growth company.
• Strong communication skills and sense of teamwork.

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And,you'll receive competitive compensation, benefits and generous company perks.

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).