Customer Relationship Manager

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

We are seeking a dynamic, motivated, and relationship-driven professional to join our team as a Hybrid Account Manager & Sales Development Executive. This unique role combines the strategic account management responsibilities of nurturing existing client relationships with the proactive, growth-oriented focus of sales development. You will serve as the bridge between customer success and revenue generation, ensuring our clients receive maximum value while expanding our footprint with new opportunities.

Key Responsibilities

Account Management (50%)

• Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction.
• Understand client goals, challenges, and needs; propose solutions that align with business objectives.
• Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts.
• Act as an advocate for the customer internally, collaborating with operations, product, and support teams.
• Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations.

Sales Development (50%)

• Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events).
• Collaborate with marketing and sales leadership to execute targeted campaigns and messaging.
• Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate.
• Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team.
• Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy.

Qualifications

• 2–5 years of experience in account management, sales development, or related client-facing roles.
• Strong communication and interpersonal skills; able to build trust quickly with clients and prospects.
• Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail.
• Comfortable with both consultative relationship management and high-volume prospecting outreach.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
• Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets.

Salary: $80k-$100k

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.