Technician Manager (Veterinary-Focused)

The Technician Manager is responsible for supervising the operations and staff of the Personal Insurance Solutions AVMA Technicians.

This role has an anticipated start date of February 2026.

Your Impact:

• Evaluate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analysis. Perform continuous critique of operational workflows and processes from application received to policy issuance across departments.
• Establish and monitor productivity, quality of work, and customer service standards. Maintain documentation of processes, procedures and forms.
• Carefully monitor and adjust backlog management and maintenance of turnaround standards.
• Monitor, manage, and report activity, production output, and trends of the PIS AVMA Technicians.
• Supervise, coach, train, and provide leadership and guidance to the team; review and approve time off requests and approve bi-weekly timecards; assign performance goals; write and deliver performance appraisals and corrective action.
• Collaborate with IT and other department managers on system enhancements, implementations, etc.; define user requirements; monitor system performance; identify and resolve issues; conduct system audits.
• Serve as key figure in operational workflow meetings between departments.
• Assure timely and accurate processing of check requests, endorsement requests and policy issuance for all AVMA PIS business lines.
• Maintain professional and technical knowledge by tracking emerging trends in industry operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.
• Generate various reports including activity and step reports, new business and retention efficiency, etc.
• Assist with the development and maintenance of PIS market relationships.
• Provide reporting and attend meetings with the AVMA, as needed.
• Take on special projects assigned by the Vice President Underwriting which would include inter-departmental coordination of workflows.

Successful Candidates Will Have:

• Bachelor’s degree in business management or related field.
• 3+ years of related insurance experience with a demonstrated track record of operational leadership success; or equivalent combination of education and experience.
• Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization.
• Property and Casualty insurance license required.
• Industry professional designations desired (i.e. – CIC, CPCU, CRM, ARM, CISR).

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

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